Amarie Guzman
El Cajon
Summary
Dedicated hospitality professional with over three years of experience in high-volume, fast-paced environments, including leadership roles at a major theme park and serving positions in dynamic dining settings. Proven ability to lead teams, manage daily operations, and deliver exceptional guest experiences. Skilled in conflict resolution, staff coordination, and upholding safety protocols with professionalism and efficiency. Passionate about creating welcoming atmospheres and committed to maintaining high standards of cleanliness and efficiency to ensure positive guest interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host/Host Lead
Six Flags
09.2019 - 08.2022
- Delivered excellent guest service as a Host by welcoming visitors, managing seating, and ensuring compliance with park rules during stadium events.
- Promoted to Host Lead based on performance and leadership skills.
- Responsible for assigning staff positions, tracking labor and attendance records, and summarizing daily operations.
- Supervised and supported team members to maintain guest satisfaction and enforce park policies.
- Resolved guest issues and de-escalated conflicts, ensuring a safe and enjoyable experience for all attendees.
- Trained and mentored new Hosts, reinforcing customer service standards and operational procedures.
Education
High school diploma -
Vallejo High School
Vallejo, CAAssociate of Science - Nursing
Grossmont College
El Cajon, CA08-2026
Skills
- Vital Signs
- Cleaning Experience
- Phlebotomy
- Cash handling
- Communication skills
- Guest engagement
- Management
- Safe food handling
- Exceptional customer service
- Supply restocking
Certification
- Certified Phlebotomy Technician (CPT), CalRegional, 04/28/22, Two week program
- CMA, CalRegional, 7 month program
- CPR, 04/01/22, 04/30/24
Timeline
Server
Texas Roadhouse
01.2023 - Current
Host/Host Lead
Six Flags
09.2019 - 08.2022
High school diploma -
Vallejo High School
Associate of Science - Nursing
Grossmont College
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