Amari Vargas
Chula Vista
Summary
Dedicated Solutions Generalist with a proven track record in customer service and communication. Expertise in problem-solving and visual merchandising to enhance customer satisfaction and improve operational efficiency.
Overview
4
4
years of professional experience
Work History
Solutions Generalist
Petco Animal Supplies Stores Inc.
Chula Vista
09.2023 - Current
- Assisted customers with product selection and provided knowledgeable service.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns in a timely manner.
- Participated in stock replenishment and restocking efforts throughout the store.
- Engaged in ongoing product knowledge training to enhance customer interactions.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Coordinated with department heads to develop processes that improved efficiency across departments.
- Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
- Provided guidance and support for staff members regarding their roles, responsibilities, and tasks.
- Developed strategies to improve customer service standards and increase customer satisfaction ratings.
- Maintained cleanliness and organization of store displays and merchandise.
- Trained new employees on store policies and customer service best practices.
- Organized storage areas for efficient stocking of merchandise.
- Collaborated with team to implement effective planogram designs for product displays.
- Assisted in maintaining inventory accuracy through regular audits and updates.
Sales Associate
Express Clothing
National City
10.2022 - 09.2023
- Assisted customers in selecting clothing and accessories for various occasions.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems to complete sales.
- Collaborated with team members to achieve daily sales goals and enhance customer service.
- Provided product knowledge to customers, explaining features and benefits of items.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Participated in visual merchandising efforts to showcase promotions and seasonal items.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Team Member
Lolitas Mexican Food
Chula Vista
10.2021 - 05.2022
- Provided exceptional customer service during peak hours.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members with food preparation and order assembly.
- Followed food safety guidelines to ensure product quality and safety.
- Handled cash transactions and processed customer payments accurately.
- Collaborated with team members to meet service goals during busy shifts.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
Team Member
Carls Jr
Chula Vista
08.2021 - 10.2021
- Executed order-taking at drive-thru and in-store, ensuring prompt service delivery
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions and processed customer payments accurately.
- Collaborated with team members to meet service goals during busy shifts.
- Engaged with customers to ensure satisfaction and address concerns promptly.
- Greeted customers upon entering the store with friendly demeanor.
- Provided exceptional customer service during peak hours.
Education
Associate of Science - Biology
Cuyamaca College
El Cajon, CASkills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Product knowledge
- Visual merchandising
Languages
Spanish
Limited
Timeline
Solutions Generalist
Petco Animal Supplies Stores Inc.
09.2023 - Current
Sales Associate
Express Clothing
10.2022 - 09.2023
Team Member
Lolitas Mexican Food
10.2021 - 05.2022
Team Member
Carls Jr
08.2021 - 10.2021
Associate of Science - Biology
Cuyamaca College