Amardeep Singh

Moncton,NB

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

years of professional experience

Work History

Customer Service Representative

Amardeep Convenience Store

06.2020 - 08.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer inquiries regarding products, services, and company details.
Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Arts

Guru Nanak Dev University

Punjab, India

06.2020

Skills

Customer Service
Problem-solving abilities
Active Listening
Critical Thinking

Customer Relations
Complaint Handling
Customer satisfaction measurement

Languages

English

Limited Working

Punjabi

Native or Bilingual

Hindi