Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

AMARDEEP KAUR

Brantford,ON

Summary

Dedicated and organized banking advisor with outstanding relationship-building and problem-solving skills. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.

Overview

6
6
years of professional experience

Work History

Advice Centre Banking Advisor

RBC Royal Bank of Canada
03.2023 - Current
  • Proactively take ownership of resolving and preventing client banking problems
  • Actively listen and engage clients in conversation to further understand their individual needs
  • Manage client accounts, including opening new accounts, processing transactions, and ensuring compliance with banking regulations
  • Build and maintain strong relationships with clients by providing excellent customer service, addressing inquiries, and resolving any issues promptly and effectively.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.

Shift Supervisor

Subway-Brantford, ON
06.2022 - 03.2023
  • Ensuring that the service runs smoothly, and all shifts are covered
  • Making sure that all jobs are complete on time and to a high standard
  • Always Following Health and Safety policy and procedures
  • Making sure that all staff are focused on providing a quality service to all customers.
  • Responded to and resolved customer questions and concerns.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.

Mortgage Agent

Money Solutions Inc.-Mississauga, ON
05.2022 - 03.2023
  • Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.

Store Manager

Tim Horton's-Etobicoke, ON
04.2019 - 05.2022
  • Ensuring food is prepared in compliance with safety regulations
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.

Guest Service Supervisor

Tim Horton's-Etobicoke, ON
12.2018 - 04.2019
  • Maintains a solid knowledge of product and services available
  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Reacts immediately to issues requiring attention during the shift
  • Encourages an exciting and fun work environment while motivating team members to meet goals
  • Reports to Manager and /or Assistant Manager on team member performance.

Education

Computer System Technician Networking -

St. Clair College of Applied Arts And Technology - Windsor, ON
12.2018

Skills

  • Customer service
  • Leadership
  • Customer retention
  • Communication skills
  • Curiosity
  • Digital Literacy
  • Client Centricity
  • Critical Thinking
  • Situation handling
  • Client Relations
  • Active Listening
  • Proactive and Focused

Additional Information

R&R committee

  • Shares "Did You Know" facts.
  • Reminder to send instant thanks
  • Shares birthday wishes


Leadership Skills

  • Call shadowing
  • presenting important policies&procedures in team meeting


Languages

English
Hindi
Punjabi

Timeline

Advice Centre Banking Advisor

RBC Royal Bank of Canada
03.2023 - Current

Shift Supervisor

Subway-Brantford, ON
06.2022 - 03.2023

Mortgage Agent

Money Solutions Inc.-Mississauga, ON
05.2022 - 03.2023

Store Manager

Tim Horton's-Etobicoke, ON
04.2019 - 05.2022

Guest Service Supervisor

Tim Horton's-Etobicoke, ON
12.2018 - 04.2019

Computer System Technician Networking -

St. Clair College of Applied Arts And Technology - Windsor, ON

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