Summary
Overview
Work History
Education
Skills
Timeline
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Amarbir Kaur Gill

Regina,SK

Summary

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Key Holder/Lead Customer Service Representative

Reitmans
03.2023 - 01.2024
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Receptionist

Baba Jai Singh Trucking Corp.
09.2022 - 07.2023
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Service Representative/Cashier Team Lead

Bed Bath & Beyond
08.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Diploma - Health Studies

University of Regina
Regina, SK
12.2024

Skills

  • Customer service
  • Staff Oversight
  • Safety enforcement
  • Training and mentoring
  • Store maintenance
  • Cash Handling Accuracy
  • Sales proficiency
  • Problem-Solving

Computer Skills

  • Proficient in using MS word
  • Excel
  • Powerpoint
  • Ms office
  • Editing and programming
  • Typing and email communications

Timeline

Key Holder/Lead Customer Service Representative

Reitmans
03.2023 - 01.2024

Receptionist

Baba Jai Singh Trucking Corp.
09.2022 - 07.2023

Customer Service Representative/Cashier Team Lead

Bed Bath & Beyond
08.2022 - 04.2023

Diploma - Health Studies

University of Regina

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Amarbir Kaur Gill