Amaramo Sula
Long Beach
Summary
Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.
Overview
26
26
years of professional experience
Work History
Tax Assistant
Police Tax (Apple 1)
12.2024 - Current
- Collaborated with clients to collect essential data for tax preparation, improving client satisfaction scores by 25% through timely communication and clear guidance throughout the filing process
Director of Command Center Operations
Ecam Secure
11.2020 - 11.2024
- Spearheaded the establishment of a 24/7 global monitoring and crisis management strategy that reduced incident response times by 40%, enhancing overall operational efficiency across four ESCC facilities managing over 1,200 security incidents annually.
Manager of Command Center Operations
Ecam Secure
06.2007 - 11.2020
- Developed and implemented comprehensive training programs and simulation exercises for over 100 staff members, improving operational readiness by 50% and fostering a culture of continuous improvement within the team.
Payroll Supervisor
CPS Security Solutions
04.2006 - 06.2007
- Directed a team of 8 payroll specialists in processing payroll for over 3,500 employees, achieving a 99% accuracy rate in payroll disbursements and reducing discrepancies by 30%.
Payroll Coordinator
CPS Security Solutions
12.2005 - 04.2006
- Managed and processed payroll for 750 employees by verifying timekeeping data, performing calculations, auditing records, and ensuring accuracy while maintaining confidentiality and supporting team members during peak periods.
Payroll Specialist
Paychex Inc
01.2003 - 11.2005
- Provided clear communication on a weekly, biweekly, bimonthly or monthly and provided customer service to employees regarding payroll inquiries, verified timekeeping data, and performed calculations to ensure accurate payroll processing.
Customer Service Supervisor
The Tax Company
12.1998 - 10.2003
- Prepared feedback summaries, facilitated knowledge-sharing sessions, resolved customer complaints, and conducted performance reviews to support team development and improve customer satisfaction.
Education
Certificate of Technical Studies - Business Accountancy (Payroll Processing)
Practical Data Processing
Artesia, CASkills
- Workforce planning
- Scheduling optimization
- Forecasting techniques
- Strategic planning
- Decision-making
- Relationship building
- Quality assurance
- Data visualization and presentations
Timeline
Tax Assistant
Police Tax (Apple 1)
12.2024 - Current
Director of Command Center Operations
Ecam Secure
11.2020 - 11.2024
Manager of Command Center Operations
Ecam Secure
06.2007 - 11.2020
Payroll Supervisor
CPS Security Solutions
04.2006 - 06.2007
Payroll Coordinator
CPS Security Solutions
12.2005 - 04.2006
Payroll Specialist
Paychex Inc
01.2003 - 11.2005
Customer Service Supervisor
The Tax Company
12.1998 - 10.2003
Certificate of Technical Studies - Business Accountancy (Payroll Processing)
Practical Data Processing
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