Customer service
FEDERAL AIRPORT AUTHORITY OF NIGERIA(FAAN)
Port harcourt, NG-RI
07.2021 - 12.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes manually.
- Reported suspicious individuals to supervisor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
