Amarachi Osuagwu
Ottawa,ON
Summary
Results-driven Implementation Analyst with over 2 years of experience delivering client-centered solutions and driving operational efficiency through advanced data analytics. Proficient in SQL, Tableau, and Python, with a strong track record in data integration, process optimization, and business intelligence reporting. Adept at collaborating with cross-functional teams and translating complex technical concepts into actionable insights for both executive stakeholders and operational managers. Committed to leveraging innovative technologies to enhance client outcomes and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Product Specialist
Apple
07.2022 - Current
- Spearheaded the onboarding of over 200 customers, providing tailored training and solutions that improved implementation success rates and earned a 97 TMS/NPS score.
- Conducted data analysis to identify client needs, producing actionable insights that led to a 20% boost in business outcomes through 60+ high-value introductions.
- Collaborated with internal teams to configure customized workflows and reporting for clients, increasing engagement and operational efficiency by 15%.
- Supported customer success by proactively resolving 75% of technical issues during initial interactions, building trust and loyalty among clients.
Sales Associate
Sunglass Hut
10.2021 - 07.2022
- Performed advanced data analysis using MS Excel and Tableau to evaluate customer feedback and purchasing trends, uncovering patterns that directly improved operational decision-making and boosted customer satisfaction by 30%.
- Designed and implemented data-driven sales workflows, reducing transaction times by 15% and improving staff efficiency across key operational processes.
- Developed custom dashboards and reports using Tableau, enabling management to visualize performance trends, identify growth opportunities, and optimize strategies for a 10% increase in repeat purchases.
- Collaborated with cross-functional teams to integrate customer behavior data into business processes, enhancing personalized sales strategies and achieving an overall improvement in client engagement.
- Applied data integration methodologies to ensure seamless alignment of customer insights with operational improvements, contributing to a more strategic, outcome-driven sales process.
Digital Marketing Intern
Create Solutions
05.2019 - 07.2019
- Leveraged analytics tools, including Google Analytics, to execute and measure targeted email campaigns, analyzing customer data to identify trends and driving a 40% increase in engagement and higher sales inquiries.
- Streamlined document organization by applying data management techniques, improving data retrieval efficiency by 25%, which enabled faster decision-making and enhanced team productivity.
- Designed and implemented data-driven social media strategies, utilizing metrics to achieve a 75% growth in engagement and a 50% increase in sales across five business accounts.
- Generated detailed performance reports, synthesizing campaign data into actionable insights for senior management to refine strategies and improve marketing effectiveness.
- Collaborated with cross-functional teams to analyze campaign performance data and refine business processes, ensuring accuracy and alignment with organizational goals.
Education
Bachelor of Commerce Honours - Infomration Systems
Carleton University
Ottawa04-2025
Skills
- Data Tools and Technologies: SQL, Tableau, Python, Pandas, SAS Programming, MS Excel, JSON, ETL Tools
- Visualization & Reporting: Power BI, Tableau Dashboards, Sparklines, Data Storytelling
- Soft Skills: Communication, Problem-Solving, Time Management, Critical Thinking, Team Collaboration
Timeline
Product Specialist
Apple
07.2022 - Current
Sales Associate
Sunglass Hut
10.2021 - 07.2022
Digital Marketing Intern
Create Solutions
05.2019 - 07.2019
Bachelor of Commerce Honours - Infomration Systems
Carleton University
Similar Profiles
PATRICK FORTUNATPATRICK FORTUNAT
Technical Specialist at AppleTechnical Specialist at Apple
Elena NickoElena Nicko
Sales Specialist at AppleSales Specialist at Apple
Mark BarnettMark Barnett
Technical Specialist at AppleTechnical Specialist at Apple