Summary
Overview
Work History
Education
Skills
Timeline
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Amarachi Alie-Kalu

Saskatoon,Saskatchewan

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Boardwalk Rental Communities
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Navigated multiple computer systems and applications to find information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Assists with training of new staff as required.

Relationship Manager

Zenith Bank Plc
01.2019 - 07.2021
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Customer Service Representative

Zenith Bank Plc
09.2009 - 12.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Education

MBA - Finance And Investment

Ahmadu Bello University
Zaria, Nigeria
03.2019

Bachelor of Science - Mathematics

Enugu State University of Science And Technology
Enugu, Nigeria
12.2007

Skills

  • Report Creation
  • Customer Relations
  • Staff Training
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Critical Thinking
  • Technical Support
  • CRM Software
  • Time Management
  • Coordination
  • Documentation

Timeline

Customer Service Representative

Boardwalk Rental Communities
07.2022 - Current

Relationship Manager

Zenith Bank Plc
01.2019 - 07.2021

Customer Service Representative

Zenith Bank Plc
09.2009 - 12.2018

MBA - Finance And Investment

Ahmadu Bello University

Bachelor of Science - Mathematics

Enugu State University of Science And Technology

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Amarachi Alie-Kalu