Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Interests
Timeline
Generic

Amara Odoemenam

Brantford,ON

Summary

Client-focused digital and communications professional with 4+ years of experience delivering accessible, user-centred content and supporting individuals through complex processes. Proven track record in building relationships, educating users, troubleshooting issues and enhancing digital experiences using CMS platforms and data insights. Experienced working in cross-functional teams and agile environments. Currently working in a client support leadership role and seeking to leverage strong communication and problem-solving skills in a client-facing advisory position.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead

InterVarsity Canada
02.2024 - Current
  • Provide day-to-day support and guidance to high school and university students, helping them access programmes, events and services.
  • Onboard new participants and resolve queries to ensure a positive client experience.
  • Build relationships with community partners and stakeholders to strengthen service delivery.
  • Coordinate outreach and digital communications, supporting engagement and awareness efforts.

Content Designer

University of Liverpool
09.2022 - 07.2025
  • Created and updated digital content across the university website to support students and external users.
  • Designed conversational chatbot scripts for the Clearing process to simplify eligibility and application information.
  • Worked closely with developers, UX and stakeholders in agile sprints to improve digital journeys.
  • Used WordPress and TerminalFour CMS platforms to publish content and support user self-service.

Website Marketing Coordinator

University of Central Lancashire
08.2020 - 09.2022
  • Managed and updated content using Contensis CMS, including landing pages, FAQs and program pages.
  • Collaborated with cross-functional teams to improve the structure and clarity of information.
  • Used analytics to identify user pain points and recommend content improvements.
  • Provided information and support through digital channels to prospective and current students.

Digital Marketing Assistant

Soap Media
02.2020 - 06.2020
  • Developed content for client websites, email campaigns and social media.
  • Conducted user research and supported planning and execution of digital campaigns.
  • Ensured messaging was tailored to customer needs and brand tone.

Education

Master of Science - Digital Marketing Communications

University of Central Lancashire
01.2022

Bachelor of Science - Biomedical Sciences

University of Central Lancashire
07-2019

Skills

  • Client Service
  • Relationship Building
  • Digital Literacy (WordPress, TerminalFour, Contensis, Microsoft 365)
  • Problem Solving
  • Communication & Active Listening
  • Content Writing & Simplification
  • Accessibility
  • Time Management
  • Data-Informed Improvements
  • Team Collaboration
  • Adaptability

Websites

Languages

English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Limited Working

Certification

Certificate – Business Analysis — 10Alytics (2024–Present)

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Travelling
  • Content creation
  • Wedding videography

Timeline

Team Lead

InterVarsity Canada
02.2024 - Current

Content Designer

University of Liverpool
09.2022 - 07.2025

Website Marketing Coordinator

University of Central Lancashire
08.2020 - 09.2022

Digital Marketing Assistant

Soap Media
02.2020 - 06.2020

Master of Science - Digital Marketing Communications

University of Central Lancashire

Bachelor of Science - Biomedical Sciences

University of Central Lancashire

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Amara Odoemenam