Amara Desseaux
San Diego
Summary
I am a professional Bartender and Server with over a decade of experience in both bar management and service in high volume bars and restaurants. With my mixology expertise I am adept in crafting creative cocktails and delivering exceptional customer experiences through personalized service and attention to detail. I am skilled in multi tasking ,speed and efficiency, and strive to provide and maintain the highest level of safe and clean service while exceeding customer expectations, leaving a memorable pleasing encounter with every guest, in order to grow clientele base and simultaneously increase company profits. I enjoy creating a positive environment for both customers and employees, and I pride myself on being fun and energetic while maintaining professionalism and assertiveness in a high-volume fast-paced environment. I am certified in both Food Handling, and Responsible Beverage Service, in the State of Colorado.
Overview
14
14
years of professional experience
Work History
Bartender
Margaritaville Landshark Bar and Grill Gaslamp
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Office Manager
Garden Gear Supply
04.2019 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Bartender
Longhorn Saloon
08.2020 - 01.2021
- Independently performed solo shifts, accommodating max 100 patrons, speed tending, hosting karaoke nights on week days, working weekend nights.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Lava Lava Beach Club
03.2018 - 02.2020
- Speed-tender for 300+ patron floor and waitlist.
- Learned to prepare up to 8 craft cocktails simultaneously
- Tended 18 patron bar
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Sam Choys
11.2017 - 03.2018
- Learned a more sophisticated approach in bartending, catering to local and tourist clientele in an upscale dining atmosphere
- Learned fine dining technique in food and beverage presentation and service.
- Here I extended my knowledge of wine pairing, seafood, and steak cuisine
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender
Humpy's Alehouse
09.2016 - 01.2017
- Tested my skills at being an efficient multi-tasker and handling high volume at its peak
- Tended 18 Patron Island Bar Solo
- 36 beers on tap,learning about beer and the brewing process of ales and lagers
- learned speed bartending here
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
General Manager
Annies Island Fresh Burger and Beer
01.2011 - 08.2016
- Achieved "Best Burgers Award" 6 years in a row
- Designed and built bar, and expanded bar menu
- offered 10% profits as bonus for increasing company pro drastically
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Certificate of Completion - Bartending
Gaslamp Bartending School
San Diego, CA01-2025
High School Diploma -
Penn Foster Career School
Scranton, PA01-2011
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Health codes compliance
- RBS Certification
- Bar operations management
- Point of sale systems
- Classic cocktails
Timeline
Bartender
Margaritaville Landshark Bar and Grill Gaslamp
02.2024 - Current
Bartender
Longhorn Saloon
08.2020 - 01.2021
Office Manager
Garden Gear Supply
04.2019 - 01.2022
Bartender
Lava Lava Beach Club
03.2018 - 02.2020
Bartender
Sam Choys
11.2017 - 03.2018
Bartender
Humpy's Alehouse
09.2016 - 01.2017
General Manager
Annies Island Fresh Burger and Beer
01.2011 - 08.2016
Certificate of Completion - Bartending
Gaslamp Bartending School
High School Diploma -
Penn Foster Career School