AMAR PATEL
Regina,Canada
Summary
I am immaculately presented, articulate and well-spoken retail professional, who possesses a keen eye for trends and a passion for the retailing industry with highly commercial understanding of the importance of customer service and product knowledge. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Shoppers Drug Mart
Regina, SK
11.2020 - 11.2025
- Directed daily operations, ensuring compliance with company policies and procedures.
- Mentored team members, promoting professional development and enhancing performance.
- Analyzed sales data to develop strategies for increasing revenue and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to launch promotional campaigns and improve customer experience.
- Resolved customer complaints efficiently, maintaining high satisfaction rates and loyalty.
- Trained new staff on operational procedures, fostering a culture of teamwork and accountability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Shoppers Drug Mart
Regina, SK
11.2014 - 11.2020
- Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals.
- Successfully recruited, interviewed, hired, developed, evaluated, coached and counseled employees based on business needs.
- Promoted community engagement and marketing.
- Maintained store's appearance and merchandising with ongoing marketing campaigns.
- Maintained proper inventory by proficient ordering of seasonal and vendor products and ensured accurate counts in each department.
- Preserved expenses below budget due to controlled use of payroll hours and followed policies per company standards.
- Maintained an outstanding customer service-oriented environment through selection, training and development of staff. Set, evaluated and reached short term and long-term goals for store and staff.
- Effectively delegated and ensured timely completion of Management Division of Responsibility.
- Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth.
- Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies and Operations and product knowledge.
- Ensured proper cash controls and loss prevention procedures were in place and followed.
- Consistently ensured Payroll expectations were compliant and deadlines were met. Strived for 100% accuracy and compliance in cash and inventory levels.
- Achievement: Excellent (Lowest) Damage Shrinkage report since last three years (2018,2019 & 2020)
- Applauded by DM for experimenting for shrinkages.
- I also performed responsibility as Acting Store Manager in 2017 for 8 months.
Education
Diploma - General Business in Retail Management
Mohawk
Hamilton, ON, Canada09.2011
Master’s - Business Administration in Retail Management
GHPIBM | SP University
India04.2009
Bachelors - Commerce in Accounts and Auditing
SEMCOM | SP University
India04.2007
Skills
- Relationship Building
- Analytical problem solving
- Sales strategy development
- Cost & Stock control
- Demand Forecasting
- Analytical Understanding
- Space Planning
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Supply ordering
- Sales and persuasion
- Retail inventory management
Accomplishments
- Increased sales by 30% by coaching department managers on new merchandising standards in 2021, 2022, & 2023.
- Reduce shrinkage (due to theft, damage, or error) to under 2% of total inventory value.
- Improve demand forecast accuracy by 10% quarterly to prevent over/under-stocking.
- Achieve an industry-specific turnover ratio 4.8 for general retail and 12.6+ for grocery/FMCG.
Languages
English
Timeline
Store Manager
Shoppers Drug Mart
11.2020 - 11.2025
Assistant Store Manager
Shoppers Drug Mart
11.2014 - 11.2020
Master’s - Business Administration in Retail Management
GHPIBM | SP University
Bachelors - Commerce in Accounts and Auditing
SEMCOM | SP University
Diploma - General Business in Retail Management
Mohawk