Hi, I’m
AMAR KALE
Hospitality Management
Edmonton,AB
Summary
Dynamic Field Manager at Logixx Security with a proven track record in incident reporting and customer satisfaction. Skilled in problem-solving and attention to detail, I effectively resolved customer complaints, enhancing loyalty and repeat business. My proactive approach reduced theft incidents, ensuring a secure environment for all stakeholders.
Overview
8
years of professional experience
Work History
Logixx Security
Field Manager
02.2023 - 04.2025
Job overview
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company al
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
GardaWorld Security
Security Officer
01.2024 - 04.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Coachman Inn Motel
Front Desk Supervisor
01.2022 - 04.2024
Job overview
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
Park Celebration Hotel
Front Office Manager
10.2021 - 07.2022
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Developed strong relationships with corporate clients, securing repeat business for the hotel.
- Coordinated with events team to facilitate seamless execution of conferences, meetings, and weddings held at the hotel.
Hilton Baltimore Bwi Airport-hotel
Food and Beverage Server
02.2019 - 11.2022
Job overview
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Worked with banquet manager to coordinate event set up and schedule.
Hilton Petaling Jaya
Food and Beverage Server
11.2016 - 04.2017
Job overview
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Gujarat Institute Of Hotel ManagementVadodara, Gujarat, India
BBA from Tourism And Hospitality Management
03-2021
Skills
- Report writing
- Incident reporting
- Security guard license
- Upselling
- Guest satisfaction
- Cash handling
- Time management
- Attention to detail
- Problem-solving skills
Accomplishments
- Successfully completed 40 hrs Saskatchewan Security Guard Training Course.
- Successfully Completed 8 Weeks Citizens' Police Academy Regina Police Service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Security Officer
GardaWorld Security
01.2024 - 04.2025
Field Manager
Logixx Security
02.2023 - 04.2025
Front Desk Supervisor
Coachman Inn Motel
01.2022 - 04.2024
Front Office Manager
Park Celebration Hotel
10.2021 - 07.2022
Food and Beverage Server
Hilton Baltimore Bwi Airport-hotel
02.2019 - 11.2022
Food and Beverage Server
Hilton Petaling Jaya
11.2016 - 04.2017
Gujarat Institute Of Hotel Management
BBA from Tourism And Hospitality Management
Similar Profiles
UMAR ADILUMAR ADIL
Security Officer/Auxiliary Shift Supervisor at Security Resource Group/Logixx SecuritySecurity Officer/Auxiliary Shift Supervisor at Security Resource Group/Logixx Security
Gurpreet SinghGurpreet Singh
Mobile Guard at OSHAWA CORPARATE SECURITY (Logixx Security)Mobile Guard at OSHAWA CORPARATE SECURITY (Logixx Security)
MANJINDER SINGH BRARMANJINDER SINGH BRAR
Tactical Security Guard (Supervisor)/ Mobile Guard at Logixx SecurityTactical Security Guard (Supervisor)/ Mobile Guard at Logixx Security
Tiffany MenaTiffany Mena
Customer Service at La PatronaCustomer Service at La Patrona
Rhea Saragoza Goc-ongRhea Saragoza Goc-ong
Data Entry Clerk at Accident Support Services International LtdData Entry Clerk at Accident Support Services International Ltd