Amapola De Paz
Vancouver,Canada
Summary
30 years job experience in customer service, administrative service and postal clerk Highly dependable, responsible, efficient, reliable, thorough, and has positive outlook Knowledgeable and efficient in cash register operations, scanning of merchandise and bagging techniques; has efficient cash handling abilities Can work with minimum supervision and has strong interpersonal skills Proficient in oral and written communications and has knowledge of MS Office
Overview
26
26
years of professional experience
1
1
Certification
Work History
Postal Clerk (PO4)
Canada Post Corporation
10.2015 - Current
- Operating and shutting of corporate vehicles
- Operation of material handling equipment
- Receiving and accepting mail items
- Sort, scan, and sequence and batch mail items
- Transferring and loading of a postal truck
- Transfer and dispatching of parcels and packets
- Completes reports and documentation
- Lift mail items weighing up to 22.7 kilograms (50lbs)
- Perform other postal clerk duties as required
- Performance of a variety of dale/customer service activities to ensure complete customer satisfaction
Cashier/Customer Service
London Drugs (Lonsdale)
02.2012 - 10.2015
- Efficiently and accurately operates a cash register
- Assisted customers in locating specific items in the store
- Answered queries and provided explanations patiently
Cashier/Customer Service
Extra Foods (Lonsdale)
09.2010 - 09.2011
- Efficiently and accurately operates a cash register
- Assisted customers in locating specific items in the store
- Answered queries and provided explanations patiently
- Consistently maintained one of the highest ring times among cashiers
Crew/Food Counter Attendant
McDonald's Restaurant (Lonsdale Quay)
07.2010 - 09.2010
- Greeted and served customers pleasantly at all times
- Got orders from customers and served them as efficiently as possible
- Made recommendations and guided customers in choosing products/product combinations
- Processed transactions efficiently using a cash register
- Calmed down upset and demanding customers
- Always commended by customers for good service
Cashier
Walmart Canada Corporation (Marine Drive)
11.2009 - 12.2009
- Processed customers’ purchases efficiently
- Got orders from customers and served them as efficiently as possible
- Made recommendations and guided customers in the purchase of products
- Processed transactions efficiently using a cash register
- Calmed down upset and demanding customers
- Always commended by customers for good service
Cashier
Canadian Tire (Kingsway & Gladstone)
07.2008 - 12.2008
- Greeted and served customers pleasantly at all times
- Got orders from customers and served them as efficiently as possible
- Made recommendations and guided customers in the purchase of products
- Processed transactions efficiently using a cash register
- Calmed down upset and demanding customers
- Always commended by customers for good service
Cashier II
Department of Energy, Taguig, Philippines
01.2004 - 01.2007
- (Government Agency)
Administrative Assistant
Mission Movers, Inc., Makati, Philippines
01.2003 - 01.2004
- (Freight Forwarding)
- Invoicing of documents and parcels
- Preparing Airway Bill
- Maintains all required service levels for individual customer, handling any problems as they arises
- Ensures smooth communications with courier department
- Track and trace shipments from FEDEX, UPS, DHL and USPS
- Helps monitor and motivate department with regards to daily work flow
- Handling customer service inquiries via email and phone
- Other duties assigned by management
Branch Marketing Assistant 1 (Bank Teller)
Insular Savings Bank, Makati, Philippines
01.2001 - 01.2002
- (Banking)
- Performed customer service and related works as a Bank Teller efficiently, always commended by customers for good service
- Processed cash deposits and withdrawals, checks, transfers, bill payments, and remittances
- Balanced daily transactions using computer programs, calculators and adding machines
- Monitored time deposit placements; prepared manager’s checks, demand drafts, bulk payment orders, and telegraphic transfers
- Answered queries and provided information on various bank products and services; resolved problems or discrepancies concerning customers’ accounts.
- Acted as new accounts representative, accounting clerk, bookkeeper and remittance clerk to ensure smooth banking operation
Office Clerk
Insular Life Assurance Co., Ltd., Makati, Philippines
01.2000 - 01.2001
- (Insurance)
New Accounts Clerk
Bank of the Philippine Islands, Makati, Philippines
06.2000 - 10.2000
- (Universal Banking)
Education
Medical Office Assistant Course
Micropower Computer Institute
01.2008
Bachelor of Science in Business Administration - Computer Management
Colegio de San Juan de Letran
01.2000
Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
Certification
Food Safety
Timeline
Postal Clerk (PO4)
Canada Post Corporation
10.2015 - Current
Cashier/Customer Service
London Drugs (Lonsdale)
02.2012 - 10.2015
Cashier/Customer Service
Extra Foods (Lonsdale)
09.2010 - 09.2011
Crew/Food Counter Attendant
McDonald's Restaurant (Lonsdale Quay)
07.2010 - 09.2010
Cashier
Walmart Canada Corporation (Marine Drive)
11.2009 - 12.2009
Cashier
Canadian Tire (Kingsway & Gladstone)
07.2008 - 12.2008
Cashier II
Department of Energy, Taguig, Philippines
01.2004 - 01.2007
Administrative Assistant
Mission Movers, Inc., Makati, Philippines
01.2003 - 01.2004
Branch Marketing Assistant 1 (Bank Teller)
Insular Savings Bank, Makati, Philippines
01.2001 - 01.2002
New Accounts Clerk
Bank of the Philippine Islands, Makati, Philippines
06.2000 - 10.2000
Office Clerk
Insular Life Assurance Co., Ltd., Makati, Philippines
01.2000 - 01.2001
Bachelor of Science in Business Administration - Computer Management
Colegio de San Juan de Letran
Medical Office Assistant Course
Micropower Computer Institute
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