Dedicated Customer Service Professional with experience in delivering exceptional customer support, fostering robust client relationships and prioritizing overall client satisfaction. Highly skilled in leveraging exemplary communication abilities, maintaining professional work ethic and adeptly using tools such as Microsoft Office Suite, Excel and Powerpoint to achieve optimal outcomes.
Hi, I’m
AMA OWUSUWAA KWARTENG
Mississauga,ON
Summary
Overview
10
years of professional experience
1
Certification
Work History
GHANA REVENUE AUTHORITY
Customer Service Representative
02.2019 - 05.2024
Job overview
- Handled customer inquiries and suggestions courteously.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service by assisting clients with filing monthly returns,resulting in increased compliance rates and timely submission.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Jamango Farms
Client Service Representative
01.2017 - 02.2019
Job overview
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
Ghana Audit Service
National Service Personnel(Administration)
10.2014 - 06.2016
Job overview
- Answered incoming calls professionally and redirecting them where appropriate.
- Assisted in writing and dispatching of memos and circulars.
- Took accurate minutes at company meetings.
- Established and maintained an effective filing system for letters,reports,minutes and other documents.
Education
University of GhanaGhana
Bachelor of Arts from Sociology With Linguistics
10.2022
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relationship Management
Languages
English
Native or Bilingual
French
Elementary
Certification
Certificate in Event Management and Organisational Structure
Certificate in International Business Communication
Certificate in Project Management
Timeline
Customer Service Representative
GHANA REVENUE AUTHORITY
02.2019 - 05.2024
Client Service Representative
Jamango Farms
01.2017 - 02.2019
National Service Personnel(Administration)
Ghana Audit Service
10.2014 - 06.2016
University of Ghana
Bachelor of Arts from Sociology With Linguistics
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