AMANUEL KETEMA LEMA
61E Fraser Ave., Fort McMurray,AB
Summary
Dynamic engineer and leader with a proven track record at Webspirix IT , excelling in customer service and problem-solving. Skilled in mechanical systems and team building, demonstrated through streamlining maintenance processes and mentoring staff. Achieved significant improvements in operational efficiency and customer loyalty by leveraging communication and technical expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Amazon Warehouse Associate
MATI EXPRESS LTD
05.2024 - 06.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Automation and Instrumentation Engineer
Merit Engineering PLC
09.2023 - 12.2023
- Streamlined system maintenance by creating detailed documentation and troubleshooting guides.
Telecommunication Technician
Webspirix IT Solution PLC
09.2022 - 10.2023
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Volunteer Leader, Campus Fellowship
EVASUE
07.2022 - 01.2023
- Demonstrated leadership skills and organizational abilities in a campus fellowship setting
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Customer Service Representative
Shewa Supermarket
07.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Chemical Engineering
Addis Ababa Science & Technology University
Addis Ababa, Ethiopia07.2025
Associate of Applied Science - Electronics Technician
Akaki Polytechnic University
Addis Ababa, Ethiopia08.2023
High School Diploma -
Safari Academy
Addis Ababa, Ethiopia07.2021
Skills
- Leadership and team building
- Communication Skill
- Mechanical Skill
- Basic Computer Skill
- Problem-Solving
- Safety Awareness
- Customer Service
Languages
English
Full Professional
Amharic
Native or Bilingual
Certification
- Google Data Analytics from Coursera
Timeline
Amazon Warehouse Associate
MATI EXPRESS LTD
05.2024 - 06.2024
Automation and Instrumentation Engineer
Merit Engineering PLC
09.2023 - 12.2023
Telecommunication Technician
Webspirix IT Solution PLC
09.2022 - 10.2023
Volunteer Leader, Campus Fellowship
EVASUE
07.2022 - 01.2023
Customer Service Representative
Shewa Supermarket
07.2021 - 02.2022
Bachelor of Science - Chemical Engineering
Addis Ababa Science & Technology University
Associate of Applied Science - Electronics Technician
Akaki Polytechnic University
High School Diploma -
Safari Academy