Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMANUEL HAILE

Toronto,ON

Summary

An experienced and dedicated Customer Service Executive seeking to utilise proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Committed to optimising customer engagement and growing loyalty through tailored experiences and thoughtful solutions. Focused on leveraging customer feedback to create improvement strategies that boost customer satisfaction and drive business growth.

Overview

3
3
years of professional experience

Work History

GLOBAL CUSTOMER INTERACTION SPECIALIST(CALL CENTER

Ethiopian Airlines
04.2022 - 05.2023
  • Receive and respond to email and call inquiries ,updating customers and Travel agencies for any of their concern
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Built strong relationships with clients, fostering long-term partnerships based on trust and reliability.
  • Managed fast-paced work to assist high volume of daily customers using multiple internal databases and systems.
  • Utilized Sabre for ticketing, reservations, and flight changes, ensuring accurate and timely processing.
  • Assisted passengers with booking flights, selecting seats, and issuing boarding passes using Sabre and other platforms
  • Ensured compliance with industry regulations and internal policies through diligent documentation of all customer interactions and adherence to reporting guidelines.

AIRPORT PASSENGER SERVICE AGENT

Ethiopian Airlines
01.2020 - 12.2020
  • Led a team of airport passenger handling agents, overseeing check-in, boarding, and baggage handling operations
  • Provided check-in services, boarding assistance, and baggage handling for passengers
  • Used Sabre to process ticketing, reservations, and flight changes
  • Utilized World Tracer to track and manage mishandled baggage, ensuring timely delivery to passengers
  • Assisted passengers with special needs and resolved customer inquiries and complaints
  • Delivered clear announcements over public address systems, keeping passengers informed of critical information.

Education

Diploma - Commercial And Ground Service

Ethiopian Aviation University
Addis Ababa, Ethiopia

Skills

  • Self motivated
  • Computer skill
  • Active listening
  • Time Management
  • Proficient in Sabre for ticketing and reservations
  • Experienced in using World Tracer for baggage handling
  • Leadership
  • Excellent communication and interpersonal skill

Languages

English
Native or Bilingual

Timeline

GLOBAL CUSTOMER INTERACTION SPECIALIST(CALL CENTER

Ethiopian Airlines
04.2022 - 05.2023

AIRPORT PASSENGER SERVICE AGENT

Ethiopian Airlines
01.2020 - 12.2020

Diploma - Commercial And Ground Service

Ethiopian Aviation University

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AMANUEL HAILE