Hi, I’m
Amanuel Yoseif
Toronto,Canada
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
years of professional experience
Work History
Assured Toronto, ON
Administrator
11.2022 - Current
Job overview
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Identified and led cost management initiatives to achieve quantified results.
- Identified needs of customers promptly and efficiently.
Elite Residential ConciergeToronto, Canada
Concierge Supervisor
10.2021 - 11.2022
Job overview
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Coordinated with vendors to ensure timely delivery of requested items for guests.
- Monitored staff performance, providing feedback and guidance as needed.
- Maintained accurate records of guest requests and inquiries.
- Resolved customer complaints in a professional manner.
- Assigned tasks to team members to maximize efficiency and effectiveness of service delivery.
- Provided training and orientation sessions to new staff members on concierge policies and procedures.
- Created detailed reports on employee performance, customer feedback, operational costs. for management review.
- Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
Mondelez International IncToronto, Canada
Machine Operator
09.2020 - 12.2020
Job overview
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
IntelcomToronto, Canada
Operations Customer Service Specialist
12.2017 - 05.2020
Job overview
- Answered incoming customer inquiries via telephone, email and other channels.
- Provided technical support to customers regarding product functions and operations.
- Developed relationships with customers by providing prompt and courteous service.
- Assisted customers with product orders and returns.
- Resolved customer complaints in a timely manner.
- Monitored customer feedback and reported trends to management.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with company regulations related to customer service operations.
- Provided training to new team members on customer service procedures and protocols.
- Analyzed data from surveys or polls to identify areas for improvement in the level of service provided.
- Evaluated existing processes for efficiency improvements.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Solex Plus (Samsung)Jeddah, Saudi Arabia
Customer Service Team Leader
12.2012 - 03.2017
Job overview
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Maintained accurate records of customer interactions for future reference.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Recruited qualified personnel when needed for open positions within the department.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
Education
Australian Institute Of BusinessAustralia , Adelaide
MBA from Logistics And Supply Chain
10.2023
Sikkim Manipal UniversityIndia
BBA from Business Administration
12.2011
Skills
- Data Analytics
- Business Administration
- Goal-Oriented
- Team Building
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Time Management
- Lead Generation
- Team Leadership
- Performance Evaluations
- Verbal and Written Communication
- Scheduling
- Sorting and labeling
- Administrative support
- Expense reporting
Languages
English
Professional
Arabic
Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator
Assured
11.2022 - Current
Concierge Supervisor
Elite Residential Concierge
10.2021 - 11.2022
Machine Operator
Mondelez International Inc
09.2020 - 12.2020
Operations Customer Service Specialist
Intelcom
12.2017 - 05.2020
Customer Service Team Leader
Solex Plus (Samsung)
12.2012 - 03.2017
Australian Institute Of Business
MBA from Logistics And Supply Chain
Sikkim Manipal University
BBA from Business Administration
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