AMANUEL TEMESGEN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing transactions and maintaining accurate records of all transaction with proven success in completing projects on time and within budget. Knowledgeable in following instructions and safety protocols.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Big Foot Building Materials
10.2022 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
Uhaul & Storage
05.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Courier Driver
West Direct Express Courier, General
03.2020 - 04.2021
- Fast-paced delivery environment
- Time management and precise navigation always
- On-time delivery is always due to team effectiveness
- Constant use of GPS and a significant amount of knowledge of city roads was a requirement
- Sorting delivery packages and handling fragile goods as well as delivering them
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Sign Installer
National Neon
12.2018 - 05.2019
- Maintained clean and tidy shop space for maximum customer appeal, safety and organization.
- Created custom signs for customers with quality builds and careful installation.
- Applied vinyl to metal, foam board and plastic by hand and with use of laminating table.
- Prepared vinyl for application on substrates or flat socks with associated weeding, trimming and taping.
- Dismantled structures and prepared equipment for travel or site movement.
- Hoisted metal components into place, safely operating cranes during process.
- Inspected projects, identified issues that occurred and implemented corrective measures.
- Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
Stocker Associate
Calgary Airport
01.2016 - 01.2018
- Maintained effective team member communication.
- Maintained stockroom records and generated reports for management.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Organizing and preparing carts, as well as making sure each cart is at the proper location
- Cleaning warehouse and placing accessories back to the boxes
- Maintained inventory and ordered new supplies to meet expected needs.
Direct Sales Representative
Rock Solid Roofing Inc
01.2014 - 09.2016
- Delivering flyers and posters around various neighborhoods, bringing awareness to Rock Solid Roofing Inc
- Learned and implemented consultative selling skills to identify opportunities, overcome objections, and close sales
- Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of Rock Solid Roofing over those of competition
- Used scripts or persuasive sales techniques to convince clients in purchasing Rock Solid Roofing products
- Completed follow up appointments or calls each week to connect with warm leads
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Central Memorial
2015
Skills
- Mechanically Inclined
- Communication
- Safety Compliance
- Time Management
- Analytical
- Hand-on power tools
- Mental Agility
- Team-Oriented
- Problem Solver
- Sales and Marketing
- City and Non-City Driving
- Complex Problem-Solving
Timeline
Delivery Driver
Big Foot Building Materials
10.2022 - 05.2023
Customer Service Representative
Uhaul & Storage
05.2021 - 09.2022
Courier Driver
West Direct Express Courier, General
03.2020 - 04.2021
Sign Installer
National Neon
12.2018 - 05.2019
Stocker Associate
Calgary Airport
01.2016 - 01.2018
Direct Sales Representative
Rock Solid Roofing Inc
01.2014 - 09.2016
High School Diploma -
Central Memorial
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