Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteering
Generic

Amanuel Haile

Toronto,ON

Summary

An experienced and dedicated Customer Service Executive seeking to utilise proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Committed to optimising customer engagement and growing loyalty through tailored experiences and thoughtful solutions. Focused on leveraging customer. feedback to create improvement strategies that boost customer satisfaction and drive business growth.

Overview

3
3
years of professional experience

Work History

Global Customer Interaction Center(Call Center)

Ethiopian Airlines
05.2022 - 05.2023
  • Since the contact center is a main hub for all enquires ; always ready to learn and provide best solution
  • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
  • Established and oversaw performance targets for call center associates.
  • As a call Center agent handling all type of complaints
  • Enhanced customer satisfaction by efficiently resolving escalated issues and providing exceptional support.
  • Streamlined contact center operations for increased efficiency and improved service quality.
  • Developed and implemented training programs to enhance team performance and productivity.
  • Reduced average handling time with effective coaching and feedback sessions for agents.

Airport Passenger Service Agent

Ethiopian Airlines
01.2020 - 12.2020
  • Enhanced passenger satisfaction by providing efficient check-in and boarding assistance.
  • Assisted passengers with special needs, ensuring a comfortable travel experience.
  • Streamlined baggage handling processes for improved efficiency and reduced wait times.
  • Managed passenger flow through security checkpoints, minimizing delays and maintaining safety standards.
  • Conducted pre-boarding checks, verifying ticket validity and identity documents for secure boarding processes.
  • Delivered clear announcements over public address systems, keeping passengers informed of critical information.
  • Handled lost luggage recovery efforts diligently, reuniting passengers with their belongings promptly and efficiently.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

Education

Diploma - Airport And Passenger Handling Agent

Ethiopian Aviation University
Addis Ababa ,Ethiopia
01.2020

Computer Science

Samara University
Samara ,Ethiopia

Skills

  • Supervision and leadership
  • Organization
  • Problem-Solving
  • Calm Under Pressure
  • Multitasking Abilities
  • Computer keyboarding skill
  • Active Listening
  • Interpersonal Communication
  • Time Management
  • Microsoft Word
  • Customer Relations

Languages

English
Amharic
Tigrigna

Timeline

Global Customer Interaction Center(Call Center)

Ethiopian Airlines
05.2022 - 05.2023

Airport Passenger Service Agent

Ethiopian Airlines
01.2020 - 12.2020

Diploma - Airport And Passenger Handling Agent

Ethiopian Aviation University

Computer Science

Samara University

Volunteering

Christi refugee welcome center(June 2023- oct 2023)

- assisting with maintaining organization kitchen duties and receiving food deliveries also custodial work

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Amanuel Haile