Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanuel Belay

Winnipeg

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Baker

Erina Bakery Shop
01.2019 - 01.2024
  • Prepared and baked a variety of bread and pastries while maintaining quality and hygiene standards
  • Assisted in managing daily bakery operations, including inventory management and customer service
  • Ensured compliance with food safety regulations and maintained a clean working environment
  • Provided excellent customer service, contributing to increased sales and customer loyalty

Plumber & Manager

Tamoil Plumbing
01.2016 - 01.2019
  • Managed and oversaw all plumbing projects, ensuring efficient service delivery
  • Worked hands-on as a plumber, repairing and installing water systems, pipes, and fixtures
  • Trained and supervised employees to maintain high safety and quality standards
  • Recognized with a Certificate of Excellence for outstanding management and service contributions

Baker & Manager

Solomon Pastry Shop
01.2005 - 01.2016
  • Managed daily operations, ensuring smooth business operations and high-quality service
  • Worked as a baker, preparing a variety of pastries and baked goods to meet customer demand
  • Achieved a reputation for high customer satisfaction, making the shop one of the most recognized pastry businesses in the city
  • Supervised staff, handled inventory management, and maintained cleanliness and hygiene standards

Education

Welding

Winnipeg Industrial Skills Training Centre
Winnipeg, MB
03-2025

Employment Awareness

Immigrant Centre
Winnipeg, MB
09-2024

High School Diploma -

Barka Secondary School
Asmara, Eritrea
07-2005

Skills

  • Meat Cutting & Processing
  • Cleaning & Sanitation
  • Baking & Pastry Preparation
  • Merchandising & Stocking
  • Welding & Fabrication
  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Food safety
  • Attention to detail
  • Kitchen safety
  • Cleanliness standards
  • Adaptive and creative
  • Oven operation
  • Dough handling
  • Basic math

Languages

English
Limited Working
Tigrinya
Native or Bilingual
Amharic
Full Professional

Timeline

Baker

Erina Bakery Shop
01.2019 - 01.2024

Plumber & Manager

Tamoil Plumbing
01.2016 - 01.2019

Baker & Manager

Solomon Pastry Shop
01.2005 - 01.2016

Welding

Winnipeg Industrial Skills Training Centre

Employment Awareness

Immigrant Centre

High School Diploma -

Barka Secondary School

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Amanuel Belay