Amanpreet Kaur Dhatt
Winnipeg,MB
Summary
Results-oriented focused on enhancing profit margins, reducing costs and transforming customer service standards.
Overview
4
4
years of professional experience
Work History
Cleaning Crew Member
Housekeeping Cleaner, Winnipeg Health Authority
Winnipeg, MB
04.2024 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Assistant Manager
Modern Academy
Punjab, India
09.2021 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Services Officer
Modern Academy
Punjab, India
11.2020 - 09.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
No Degree - Science
Punjab School Education Board
Punjab, India03.2017
Skills
- Data Entry
- Customer Service Excellence
- Communication Skills
- Problem Solving
- Customer relationship management
- Time Management
- Decision Making
- Flexibilty
- Chemical Handling
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Additional certificates
1. First Aid Certificate
2. RSA Certificate
3. Police Clearance
Timeline
Cleaning Crew Member
Housekeeping Cleaner, Winnipeg Health Authority
04.2024 - Current
Assistant Manager
Modern Academy
09.2021 - 09.2023
Customer Services Officer
Modern Academy
11.2020 - 09.2021
No Degree - Science
Punjab School Education Board