Amanpreet Kaur Deol
Caledon,ON
Summary
Dynamic Quality Assurance Technician with a proven track record at Ice River Springs, excelling in testing procedures and communication skills. Enhanced customer satisfaction by addressing inquiries promptly and reduced documentation errors through meticulous proofreading. Proficient in lab equipment maintenance, ensuring compliance and operational excellence in a fast-paced environment.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed diverse skill set in fast-paced office setting, including managing schedules, handling communications, and coordinating administrative tasks. Looking to transition into new field while leveraging strong organizational and multitasking abilities. Excels in improving efficiency and supporting team goals in any professional environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Ice River Springs
10.2024 - Current
- Managed scheduling and coordination of appointments for clients and staff.
- Assisted in preparing immigration documentation to ensure compliance with regulations.
- Maintained organized filing systems for client records and case files.
- Responded to client inquiries via phone and email, providing timely information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Office Administrative Assistant
RIS Immigration
08.2023 - 10.2024
- Managed scheduling and coordination of appointments for clients and staff.
- Assisted in preparing immigration documentation to ensure compliance with regulations.
- Maintained organized filing systems for client records and case files.
- Responded to client inquiries via phone and email, providing timely information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Cashier
Dollarama
04.2022 - 07.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Collaborated with team members to restock merchandise, improving inventory availability.
- Handled cash management tasks, including daily cash reconciliation and safe deposits.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Trained new staff on operational procedures and customer service expectations for consistency in performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Post Graduate Certificate - Supply Chain Management
Niagara College
Toronto, ON03.2023
Skills
- Testing procedures
- Auditing
- Lab equipment maintenance
- Equipment inspection
- Computer operational
- Communication skills
- CPR and first aid certification
- Money order printing
- Order management systems
- Cash management systems
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Certification
- First Aid/CPR Certified
Timeline
Quality Assurance Technician
Ice River Springs
10.2024 - Current
Office Administrative Assistant
RIS Immigration
08.2023 - 10.2024
Cashier
Dollarama
04.2022 - 07.2023
Post Graduate Certificate - Supply Chain Management
Niagara College