AMANPREET KAUR DEOL
Surrey,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Manager /Senior Administrative Assistant
Century 21 Coastal Realty LTD
03.2017 - 11.2023
- Client Communication: Act as the main point of contact for clients, responding to inquiries, scheduling appointments, and providing updates on property listings and sales progress.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Lead Generation and Follow-up: Call potential leads and prospects to gauge their interest in buying or selling properties.
- Follow up with leads through phone calls, emails, or text messages to nurture relationships and convert leads into clients.
- Listing Coordination: Oversee the process of listing properties, including preparing listing materials such as presentations, agreements, disclosures, and comparative market analysis.
- Coordinate with sellers on property photos, staging, repairs, cleaning, signage, lockbox, and access requirements.
- Marketing Support: Assist in marketing activities, such as overseeing the promotion of properties on social media platforms, preparing marketing content, and coordinating showings, public open houses, and broker open houses.
- Transaction Management: Manage all aspects of the seller's transactions from initial contact to executed purchase agreements.
- Ensure smooth communication and coordination between buyers, sellers, agents, and other parties involved in the transaction.
- Keep track of deadlines, paperwork, and necessary documentation.
- Administrative Support: Provide administrative assistance to the real estate team, including managing calendars, scheduling appointments, organizing files and documents, and maintaining databases and CRM systems.
- Communication and Feedback: Proactively communicate with sellers, providing regular feedback on property showings, marketing activities, and market trends.
- Keep sellers informed about the progress of their listings and address any concerns or questions they may have.
- Market Research: Stay updated on the local real estate market trends, property values, and competitive listings.
- Conduct research on properties, neighborhoods, and market statistics to provide valuable insights to clients.
- Team Collaboration: Collaborate with other team members, such as agents, brokers, and support staff, to ensure a cohesive and efficient workflow.
- Assist in team meetings, brainstorming sessions, and project coordination.
- Documentation and Record-Keeping: Maintain accurate and organized records of client interactions, transactions, contracts, and other relevant documents.
- Ensure compliance with legal and regulatory requirements.
- Customer Service: Provide exceptional customer service to clients, addressing their questions, concerns, and requests promptly and professionally.
- Strive to exceed client expectations and build long-term relationships.
- Professional Development: Stay updated on industry trends, technologies, and best practices in real estate sales and administration.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Customer Service Specialist
Subway Canada
12.2013 - 12.2017
- Help out customers in the store through speedy service and efficient teamwork.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Acquire detail product knowledge of all Subway menu offerings.
- Maintain the stock inside the store.
- Handle daily cash and credit transaction as well as end of the shift float balancing.
Sales Associates and Cashier
Salvation Army (The Thrift Store)
06.2016 - 09.2017
- Help with store layout to attract customers including window displays and merchandise displays; ensures attractiveness of the store through 'Tidy Maintenance'.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Provide Assistant to cashiers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Administrative Assistant and Support Worker (Volunteer)
ISS Of British Columbia
01.2016 - 03.2017
- Keep Records Volunteers and check their availabilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Help to do data entries of all volunteers from all cities who are or who want to work for ISS of BC.
- Answer Phone calls and emails.
- Give reports to Supervisor.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Help Settlement team Organize events, workshops.
- Assist Immigrants with Daily Life Activities such as Banking, Shopping and Transportation.
- Spent time with New Immigrants such as taking them out, making them familiar with the area, and giving them emotional support.
Peer Advisor (Volunteer On Campus)
Fairleigh Dickinson University
11.2014 - 12.2016
- Help New Students transition to the University.
- Enhanced peer support by developing and implementing effective advising strategies.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
- Teach and reinforce student skills for success (i.e Time management, study skills, etc).
- Act as referral source.
- Offer a different but complementary point of view from staff or faculty advisors' perspectives.
- Help International Students to cooperate with new environment.
- Mentored new Peer Advisors, ensuring ongoing quality support for students across diverse disciplines.
- Conducted regular check-ins with assigned students, offering tailored advice for their unique needs and goals.
- Promoted mental health awareness by organizing events that encouraged self-care habits among the student body.
- Provide Emotional Support to students such as Set up counseling classes on campus for Depressed/Emotionally Weak Students.
- Weekly Meetings with on Campus with Counsellor to make new Agenda's/Events for Students.
Student Activities Assistant
Fairleigh Dickinson University
12.2015 - 01.2016
- Plan, Organize and Conduct all events, activities and programs.
- Coordinated large-scale events such as talent shows or guest speakers, resulting in increased student engagement and positive feedback from attendees.
- Managed budgets for multiple clubs, ensuring responsible allocation of funds to support ongoing activities.
- Developed partnerships with local businesses for sponsorships, securing resources needed for successful events.
- Trained new Student Activities Assistants on best practices for organization management, contributing to an efficient team dynamic.
- Oversaw the calendar of campus-wide events, minimizing scheduling conflicts while maximizing participation opportunities for all students.
- Ensured compliance with university policies during event planning stages, maintaining a safe environment at each activity.
- Help out to advertise upcoming events.
- Enhanced student involvement by organizing and promoting extracurricular activities and events.
- Boosted club membership by designing and distributing engaging marketing materials for various student organizations.
- Collaborated with faculty and staff to create diverse programming that catered to students'' interests and needs.
- Organize Orientation events every semester, three times a year.
Secretary and Vice President (Student Government Association)
Fairleigh Dickinson University
01.2015 - 01.2016
- Keep Records of SGA meetings.
- Help new students to register for required ID's, provide tours around campus, introduce faculty and answer their questions
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assist organize events held in University such as Orientation day, Book Fair, Happiness day, World Health day, Vaisakhi, Earth day and Career workshops.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Offered technical support and troubleshot issues to enhance office productivity.
Community Volunteer Income Tax Program
Fairleigh Dickinson University
01.2014 - 05.2014
- Helped out International students on campus to complete and file out their basic income tax returns.
- Strengthened community relationships by organizing and participating in various outreach programs.
- Enhanced the effectiveness of local nonprofit organizations by providing ongoing volunteer support.
- Increased public awareness about community issues through social media campaigns and promotional events.
Volunteer (Fund Raiser and Event Helper)
Shakti Society for Empowerment of Women and Children
08.2013 - 08.2013
- Set up for the Conference
- Help out with Fundraising for the Society.
- Enhanced event experience by providing exceptional customer service to attendees and vendors.
- Supported event setup and teardown, ensuring timely completion and attention to detail.
- Assisted in coordinating event logistics, contributing to seamless execution of various functions.
Education
Bachelor of Science - International Business Management
Fairleigh Dickinson University
Vancouver, BC05.2017
Diploma in Commerce -
S.D Model School
01.2012
Skills
- Excellent Professional, Interpersonal, Verbal, and Written communication
- Sales Operation
- Lead Generation
- Client Relationship Management
- Marketing Strategy
- Fast Learner
- Excellent attention to detail
- Positive and Upbeat
- Social Media Savvy
- CRM Software
- Fluent in English, Hindi and Punjabi
- Hard Worker, Team Player, Passionate and Confident
Accomplishments
- Colonel Fairleigh Dickinson University Scholarship -$43,680 USD
- Academic Dean's List Holder (GPA 3.2 or Above)
- Certificate of Recognition - Canada Revenue Agency
- Certificate of Recognition - Peer Advisor at Fairleigh Dickinson University
- Certificate of Recognition - Orientation Leader at Fairleigh Dickinson
- Certificate of Recognition - Hoot suite Academy
- Certificate of Recognition - Global Engagement Olympiad
- Employee of the Year (2017 -2022) - Real Estate Team
References
Available upon Request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Manager /Senior Administrative Assistant
Century 21 Coastal Realty LTD
03.2017 - 11.2023
Sales Associates and Cashier
Salvation Army (The Thrift Store)
06.2016 - 09.2017
Administrative Assistant and Support Worker (Volunteer)
ISS Of British Columbia
01.2016 - 03.2017
Student Activities Assistant
Fairleigh Dickinson University
12.2015 - 01.2016
Secretary and Vice President (Student Government Association)
Fairleigh Dickinson University
01.2015 - 01.2016
Peer Advisor (Volunteer On Campus)
Fairleigh Dickinson University
11.2014 - 12.2016
Community Volunteer Income Tax Program
Fairleigh Dickinson University
01.2014 - 05.2014
Customer Service Specialist
Subway Canada
12.2013 - 12.2017
Volunteer (Fund Raiser and Event Helper)
Shakti Society for Empowerment of Women and Children
08.2013 - 08.2013
Bachelor of Science - International Business Management
Fairleigh Dickinson University
Diploma in Commerce -
S.D Model School
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