AMANPREET KAUR DEOL
Surrey,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sales Manager /Senior Administrative Assistant
Century 21 Coastal Realty LTD
Surrey, BC
03.2017 - 11.2023
- Client Communication: Act as the main point of contact for clients, responding to inquiries, scheduling appointments, and providing updates on property listings and sales progress.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Lead Generation and Follow-up: Call potential leads and prospects to gauge their interest in buying or selling properties.
- Follow up with leads through phone calls, emails, or text messages to nurture relationships and convert leads into clients.
- Listing Coordination: Oversee the process of listing properties, including preparing listing materials such as presentations, agreements, disclosures, and comparative market analysis.
- Coordinate with sellers on property photos, staging, repairs, cleaning, signage, lockbox, and access requirements.
- Marketing Support: Assist in marketing activities, such as overseeing the promotion of properties on social media platforms, preparing marketing content, and coordinating showings, public open houses, and broker open houses.
- Transaction Management: Manage all aspects of the seller's transactions from initial contact to executed purchase agreements.
- Ensure smooth communication and coordination between buyers, sellers, agents, and other parties involved in the transaction.
- Keep track of deadlines, paperwork, and necessary documentation.
- Administrative Support: Provide administrative assistance to the real estate team, including managing calendars, scheduling appointments, organizing files and documents, and maintaining databases and CRM systems.
- Communication and Feedback: Proactively communicate with sellers, providing regular feedback on property showings, marketing activities, and market trends.
- Keep sellers informed about the progress of their listings and address any concerns or questions they may have.
- Market Research: Stay updated on the local real estate market trends, property values, and competitive listings.
- Conduct research on properties, neighborhoods, and market statistics to provide valuable insights to clients.
- Team Collaboration: Collaborate with other team members, such as agents, brokers, and support staff, to ensure a cohesive and efficient workflow.
- Assist in team meetings, brainstorming sessions, and project coordination.
- Documentation and Record-Keeping: Maintain accurate and organized records of client interactions, transactions, contracts, and other relevant documents.
- Ensure compliance with legal and regulatory requirements.
- Customer Service: Provide exceptional customer service to clients, addressing their questions, concerns, and requests promptly and professionally.
- Strive to exceed client expectations and build long-term relationships.
- Professional Development: Stay updated on industry trends, technologies, and best practices in real estate sales and administration.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Customer Service Specialist
Subway Canada
New Westminster, BC
12.2013 - 12.2017
- Help out customers in the store through speedy service and efficient teamwork.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Acquire detail product knowledge of all Subway menu offerings.
- Maintain the stock inside the store.
- Handle daily cash and credit transaction as well as end of the shift float balancing.
Sales Associates and Cashier
Salvation Army (The Thrift Store)
New Westminster, BC
06.2016 - 09.2017
- Help with store layout to attract customers including window displays and merchandise displays; ensures attractiveness of the store through 'Tidy Maintenance'.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Provide Assistant to cashiers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Administrative Assistant and Support Worker (Volunteer)
ISS Of British Columbia
Vancouver
01.2016 - 03.2017
- Keep Records Volunteers and check their availabilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Help to do data entries of all volunteers from all cities who are or who want to work for ISS of BC.
- Answer Phone calls and emails.
- Give reports to Supervisor.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Help Settlement team Organize events, workshops.
- Assist Immigrants with Daily Life Activities such as Banking, Shopping and Transportation.
- Spent time with New Immigrants such as taking them out, making them familiar with the area, and giving them emotional support.
Peer Advisor (Volunteer On Campus)
Fairleigh Dickinson University
Vancouver, BC
11.2014 - 12.2016
- Help New Students transition to the University.
- Enhanced peer support by developing and implementing effective advising strategies.
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
- Collaborated with faculty and staff to address student concerns and ensure a positive campus experience.
- Organized workshops for skill development, increasing student involvement and enhancing overall learning outcomes.
- Facilitated group discussions among peers, fostering critical thinking skills and collaborative problem-solving abilities.
- Teach and reinforce student skills for success (i.e Time management, study skills, etc).
- Act as referral source.
- Offer a different but complementary point of view from staff or faculty advisors' perspectives.
- Help International Students to cooperate with new environment.
- Mentored new Peer Advisors, ensuring ongoing quality support for students across diverse disciplines.
- Conducted regular check-ins with assigned students, offering tailored advice for their unique needs and goals.
- Promoted mental health awareness by organizing events that encouraged self-care habits among the student body.
- Provide Emotional Support to students such as Set up counseling classes on campus for Depressed/Emotionally Weak Students.
- Weekly Meetings with on Campus with Counsellor to make new Agenda's/Events for Students.
Student Activities Assistant
Fairleigh Dickinson University
Vancouver, BC
12.2015 - 01.2016
- Plan, Organize and Conduct all events, activities and programs.
- Coordinated large-scale events such as talent shows or guest speakers, resulting in increased student engagement and positive feedback from attendees.
- Managed budgets for multiple clubs, ensuring responsible allocation of funds to support ongoing activities.
- Developed partnerships with local businesses for sponsorships, securing resources needed for successful events.
- Trained new Student Activities Assistants on best practices for organization management, contributing to an efficient team dynamic.
- Oversaw the calendar of campus-wide events, minimizing scheduling conflicts while maximizing participation opportunities for all students.
- Ensured compliance with university policies during event planning stages, maintaining a safe environment at each activity.
- Help out to advertise upcoming events.
- Enhanced student involvement by organizing and promoting extracurricular activities and events.
- Boosted club membership by designing and distributing engaging marketing materials for various student organizations.
- Collaborated with faculty and staff to create diverse programming that catered to students'' interests and needs.
- Organize Orientation events every semester, three times a year.
Secretary and Vice President (Student Government Association)
Fairleigh Dickinson University
Vancouver, BC
01.2015 - 01.2016
- Keep Records of SGA meetings.
- Help new students to register for required ID's, provide tours around campus, introduce faculty and answer their questions
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assist organize events held in University such as Orientation day, Book Fair, Happiness day, World Health day, Vaisakhi, Earth day and Career workshops.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Offered technical support and troubleshot issues to enhance office productivity.
Community Volunteer Income Tax Program
Fairleigh Dickinson University
Vancouver, BC
01.2014 - 05.2014
- Helped out International students on campus to complete and file out their basic income tax returns.
- Strengthened community relationships by organizing and participating in various outreach programs.
- Enhanced the effectiveness of local nonprofit organizations by providing ongoing volunteer support.
- Increased public awareness about community issues through social media campaigns and promotional events.
Volunteer (Fund Raiser and Event Helper)
Shakti Society for Empowerment of Women and Children
Surrey, BC
08.2013 - 08.2013
- Set up for the Conference
- Help out with Fundraising for the Society.
- Enhanced event experience by providing exceptional customer service to attendees and vendors.
- Supported event setup and teardown, ensuring timely completion and attention to detail.
- Assisted in coordinating event logistics, contributing to seamless execution of various functions.
Education
Bachelor of Science - International Business Management
Fairleigh Dickinson University
Vancouver, BC05.2017
Diploma in Commerce -
S.D Model School
01.2012
Skills
- Excellent Professional, Interpersonal, Verbal, and Written communication
- Sales Operation
- Lead Generation
- Client Relationship Management
- Marketing Strategy
- Fast Learner
- Excellent attention to detail
- Positive and Upbeat
- Social Media Savvy
- CRM Software
- Fluent in English, Hindi and Punjabi
- Hard Worker, Team Player, Passionate and Confident
Accomplishments
- Colonel Fairleigh Dickinson University Scholarship -$43,680 USD
- Academic Dean's List Holder (GPA 3.2 or Above)
- Certificate of Recognition - Canada Revenue Agency
- Certificate of Recognition - Peer Advisor at Fairleigh Dickinson University
- Certificate of Recognition - Orientation Leader at Fairleigh Dickinson
- Certificate of Recognition - Hoot suite Academy
- Certificate of Recognition - Global Engagement Olympiad
- Employee of the Year (2017 -2022) - Real Estate Team
References
Available upon Request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Manager /Senior Administrative Assistant
Century 21 Coastal Realty LTD
03.2017 - 11.2023
Sales Associates and Cashier
Salvation Army (The Thrift Store)
06.2016 - 09.2017
Administrative Assistant and Support Worker (Volunteer)
ISS Of British Columbia
01.2016 - 03.2017
Student Activities Assistant
Fairleigh Dickinson University
12.2015 - 01.2016
Secretary and Vice President (Student Government Association)
Fairleigh Dickinson University
01.2015 - 01.2016
Peer Advisor (Volunteer On Campus)
Fairleigh Dickinson University
11.2014 - 12.2016
Community Volunteer Income Tax Program
Fairleigh Dickinson University
01.2014 - 05.2014
Customer Service Specialist
Subway Canada
12.2013 - 12.2017
Volunteer (Fund Raiser and Event Helper)
Shakti Society for Empowerment of Women and Children
08.2013 - 08.2013
Bachelor of Science - International Business Management
Fairleigh Dickinson University
Diploma in Commerce -
S.D Model School