Amanpreet Singh
Wynyard,SK
Summary
Motivated and knowledgeable Computer Network Technician with strong IT support and troubleshooting skills, seeking a position in IT Support, Networking, or Computer Technician roles. Equipped with hands-on remote support experience and a diploma from a Canadian college. Eager to contribute technical expertise in a dynamic IT environment.
Overview
1
1
Certification
Work History
Remote IT Support Technician
Net Plus & Connect Wireless
, Punjab
- - Provided remote technical support to customers facing internet and modem issues.
- - Configured routers/modems and resolved connectivity issues over the phone and via remote desktop tools.
- - Handled customer calls to diagnose and fix issues related to networking and system configurations.
- - Documented troubleshooting steps and guided clients through basic setups and resets.
- Remote
- Back Home Experience
Remote Customer Support
- - Provided customer service and troubleshooting remotely for technical and general inquiries.
- - Assisted clients with resolving software, connectivity, and account issues through chat, email, and remote tools.
- - Maintained documentation of customer interactions and solutions for knowledge base improvement.
- Online
Computer Network Technician
- - Installed, configured, and maintained network hardware and software systems.
- - Monitored system and network performance and addressed issues to prevent downtime.
- - Implemented basic cybersecurity measures and data protection protocols.
- - Collaborated in team environments to optimize network performance and support users.
- Internship/Project Experience
Education
Diploma - Computer Network Technician
Canadore College
Ontario01.2023
Advanced Diploma - Computer Applications
Punjab, India01.2020
Skills
- - IT Support & Troubleshooting (Remote & On-site)
- - Networking (LAN/WAN, TCP/IP, DHCP, DNS)
- - Windows & Microsoft Office Support
- - Network Security & System Configuration
- - Remote Desktop & Ticketing Tools
- - Customer Service & Communication
- - Time Management & Multi-tasking
- - Technical Documentation
Certification
- - CompTIA Security+ - Security Concepts & Practices
- - Cisco Certified Network Associate (CCNA) - Network Administration & Troubleshooting
- - Certified Information Systems Security Professional (CISSP) - Advanced InfoSec (In Progress)
References
Available upon request.
Availability
- - Permanent Resident of Canada
- - Willing to relocate
- - Available to start immediately
Timeline
Remote IT Support Technician
Net Plus & Connect Wireless
Remote Customer Support
Computer Network Technician
Diploma - Computer Network Technician
Canadore College
Advanced Diploma - Computer Applications
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