Amanpreet Singh

Key Responsibilities & Achievements:

• Customs Broker Coordination: Acted as the primary liaison between the company and customs brokers to ensure timely and compliant customs clearance of shipments. Handled all necessary paperwork, including import/export documentation, ensuring adherence to regulations and reducing delays in the supply chain.
• Route & Shipment Planning: Managed daily dispatch schedules and optimized routes for timely deliveries, while considering cost-efficiency and customer requirements. Coordinated with logistics partners to align on shipment timelines, ensuring seamless operations and customer satisfaction.
• Bid Preparation & Tendering: Led the bidding process for transportation contracts, collaborating with internal teams and external partners to prepare competitive bids. Successfully analyzed customer needs and cost structures to present optimized, cost-effective proposals. Secured high-value contracts by delivering winning bids.
• Customer Relationship Building: Fostered and maintained strong, long-term relationships with customers by providing exceptional service and personalized attention. Regularly communicated with clients to update them on shipment progress, address any concerns, and ensure high levels of satisfaction.
• Problem Resolution & Decision Making: Proactively identified and resolved potential delays or issues in the dispatch process by collaborating with various departments (customs, logistics, sales) to find quick and efficient solutions. Developed contingency plans to minimize disruptions and maintain smooth operations.

• Support for Head of Dispatch: Assisted the Head of Dispatch in daily operational activities, including managing team workflows, ensuring all dispatch processes ran smoothly, and addressing any issues that arose. Acted as a point of contact for internal and external inquiries, ensuring effective communication and decision-making within the team.
• Team Leadership & Supervision: Supported the supervision of dispatch team members, ensuring that all tasks were completed on time and to a high standard. Provided guidance, training, and mentorship to junior dispatch staff, fostering a collaborative and efficient work environment.
• Performance Monitoring & Reporting: Monitored the dispatch team’s performance, tracked key metrics such as on-time deliveries, order accuracy, and customer satisfaction. Prepared regular performance reports for senior management, identifying areas of improvement and providing actionable insights.
• Operational Troubleshooting: Actively engaged in problem-solving when unexpected delays, equipment malfunctions, or customer issues arose. Collaborated with the team and third-party vendors to implement immediate solutions, minimizing disruptions to delivery schedules.
• Routing & Scheduling Optimization: Contributed to the optimization of daily routing and scheduling for a fleet of drivers, ensuring cost-efficiency while maintaining high service standards. Analyzed previous delivery data to suggest improvements and better meet customer deadlines.
• Compliance & Documentation: Assisted in ensuring all dispatch activities were compliant with company policies and legal regulations. Managed the preparation and filing of necessary documentation related to shipments, customs clearances, and delivery records.
• Customer Communication & Support: Acted as an intermediary between the dispatch team and customers, addressing any issues or inquiries related to deliveries. Provided proactive updates to customers regarding delivery timelines and worked to resolve any delivery-related issues efficiently.
• Technology & Software Utilization: Utilized dispatch software and tracking systems (e.g. AVAAL, AEM, AFM, Motive and Samsara) to track deliveries, optimize routes, and manage schedules. Provided feedback on system improvements to streamline the dispatch process and enhance operational efficiency.

• Route Planning & Coordination: Effectively planned and coordinated daily delivery routes for a fleet of drivers, ensuring timely and efficient deliveries while minimizing costs and delays.
• Driver Communication & Support: Acted as the primary point of contact for drivers, providing real-time updates, resolving issues, and ensuring seamless communication to address any delivery challenges.
• Delivery Tracking & Monitoring: Utilized Amazon's proprietary dispatch systems to monitor and track real-time delivery progress, ensuring packages were delivered within promised timeframes and addressing delays promptly.
• Compliance & Safety: Ensured compliance with safety regulations, company policies, and traffic laws during delivery operations. Coordinated safety briefings and provided ongoing support to ensure a safe working environment for drivers.
• Performance Monitoring & Reporting: Monitored key performance metrics such as on-time delivery rates, driver performance, and fuel efficiency, providing regular reports to leadership for operational improvements.

• Sales Achievement & Targets: Consistently met or exceeded monthly sales targets by promoting mobile phone products and services, effectively upselling and cross-selling to new and existing customers.
• Customer Consultation & Product Knowledge: Provided expert advice on mobile phone features, plans, and accessories to help customers make informed decisions. Delivered personalized recommendations based on customer needs, leading to increased satisfaction and sales.
• Customer Issue Resolution: Managed customer inquiries and resolved issues related to billing, product functionality, returns, and exchanges. Ensured all issues were addressed promptly and professionally, maintaining a high level of customer satisfaction.
• Sales Support & Order Processing: Processed customer orders, handled returns, and managed exchange requests. Ensured accurate order fulfillment and timely delivery of mobile devices and accessories.
• Team Collaboration & Training: Worked closely with sales and customer service teams to ensure seamless customer experiences. Assisted in training new hires, sharing knowledge about product features, sales techniques, and customer service best practices.
• Promotional Campaigns & Incentives: Actively participated in sales promotions and incentive programs, driving product awareness and achieving sales milestones.
• Feedback & Reporting: Gathered customer feedback and reported key insights to management, contributing to improvements in product offerings, service quality, and customer retention strategies.
• Upselling & Cross-Selling: Consistently promoted premium mobile phone plans and accessories, increasing average revenue per customer through effective upselling techniques.
• Customer Retention & Loyalty: Built and maintained long-term relationships with customers, encouraging repeat business and fostering brand loyalty through personalized service and follow-up communication.

• Team Leadership: Led a team of Transportation Coordinators, overseeing daily operations and facilitating team meetings to ensure smooth workflow and achievement of company goals.
• Carrier Negotiation & Pricing: Strategically negotiated rates with carriers to offer cost-effective transportation solutions, maintaining a thorough understanding of lane rates.
• Reporting & Analysis: Prepared monthly business reviews using SAP P19 and P80, analyzed forecast vs. actual volumes, and tracked carrier performance through daily and weekly reports.
• Client Onboarding: Supported the onboarding of new clients, managing transportation operations post-go-live to ensure timely deliveries and efficient processes.
• Claims & Billing: Managed claims, approved credit notes for unsuccessful shipments, and proactively researched billing discrepancies for timely invoicing and payment.
• Logistics & Dispatching: Coordinated LTL/FTL freight dispatch, negotiated rates, and ensured smooth last-mile delivery by maintaining continuous carrier communication.
• Performance Tracking: Met monthly deadlines, tracked key metrics, and ensured accurate billing by calculating costs per pallet and cost splits for major clients.
• Returns Management: Implemented returns solutions for e-commerce clients, collaborating with carriers like Canada Post to streamline the returns process.

• Network Performance Assessment: Analyzed network performance to identify system bottlenecks and implemented improvements to optimize workload efficiency.
• Network Maintenance & Monitoring: Ensured peak performance of network elements through continuous administration, monitoring, and investigation of anomalies to resolve issues swiftly.
• Hardware Configuration: Configured network hardware, including switches and routers, to support local area network (LAN) functionality and performance.
• VPN Configuration & Security: Set up and managed VPN connections for remote employees, ensuring secure and reliable access to company resources.