Amanpreet Singh
Calgary,AB
Summary
Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Bestbay Logistics
01.2021 - 04.2023
- Created reports to provide insights into logistics operations and performance.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Tracked shipments and trucks out on deliveries.
- Inspected freight for any damage or faults prior to loading.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Contacted existing customers to update accounts and confirm deals.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Collaborated with team members to resolve challenges and improve productivity.
- Managed over 50 customer calls per day and increase the sales by 10%.
- Created reports to provide insights into logistics operations and performance
Sales Associate
CBD MOVERS AU
02.2019 - 01.2021
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Solved customer challenges by offering relevant products and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized paperwork and explained individual job parameters for each assignment.
- Scheduled deliveries and pickups according to customer needs.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Customer Care Representative
Jio Center
03.2017 - 02.2019
- Cross-trained and provided backup support for organizational leadership
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Financial Analyst
Benz Com Consulting
01.2015 - 02.2017
- Developed and implemented financial models to analyze complex information and assess health of organization.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
- Developed financial projections and forecasts to guide investment decisions.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Coordinated with financial advisors to develop long-term investment strategies.
Education
Bachelor of Arts - Bachelor of Arts in ENglish
Punjab University
Chandigarh UT04.2015
Skills
- Transportation and Logistics Coordination
- Process Optimization
- Geography Knowledge
- Freight Transportation
- Motivational Leadership
- Verbal and Written Communication
- Logistics Understanding
- Shipment Coordination
- Shipping Documentation
- Load Planning Support
- Shipping Procedures
- Delivery Tickets
- Accurate Documenting
- Carrier Negotiations
- Large Order Fulfillment
- Profit Margins
- Shipment Monitoring
Timeline
Logistics Coordinator
Bestbay Logistics
01.2021 - 04.2023
Sales Associate
CBD MOVERS AU
02.2019 - 01.2021
Customer Care Representative
Jio Center
03.2017 - 02.2019
Financial Analyst
Benz Com Consulting
01.2015 - 02.2017
Bachelor of Arts - Bachelor of Arts in ENglish
Punjab University
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