Amanpreet Singh

• Created plans and communicated deadlines to complete projects on time.
• Carried out day-to-day duties accurately and efficiently.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Transcribed phone messages and relayed to appropriate personnel.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Used internal software to process reservations, check-ins and check-outs.

Customer service

Problem solving

Team work

• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maintained professional, organized and safe environment for employees and patrons.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Managed and motivated sales team to increase revenue [Number]% .