Amanpreet Kaur
Brampton,Canada
Summary
Analytical professional skilled in communication and teamwork, excelling in fast-paced environments. Focused on driving team success and enhancing productivity through effective solutions. Commitment to continuous learning fosters collaboration and innovation.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Bayshore Healthcare Solutions
Mississauga, Ontario
03.2022 - 10.2025
- Engaged with patients, families, staff, and funder organizations to foster effective communication and collaboration.
- Collaborated with supervisors and field employees to assess patient service needs.
- Coordinated caregiver assignments to ensure continuity of care and improve patient satisfaction.
- Optimized staff schedules to meet client care needs and enhance resource allocation.
- Processed and documented funder referrals and updates in EMR Procura.
- Informed patients and staff of initial and ongoing schedules regularly.
- Addressed patient concerns promptly while following escalation pathways.
- Designated care providers based on client needs and staff schedules.
Client Service POD Lead
Bayshore Healthcare Solutions
05.2023 - 10.2023
- Collaborated with case managers, funders, and government programs to streamline communication, improving response times.
- Notified clients and field employees of initial and ongoing schedules to ensure clarity and reduce confusion.
- Completed data entry while maintaining accurate and up-to-date scheduling documents.
- Documented prospective client inquiries regarding care and service requests to enhance tracking and follow-up.
- Adapted to fast-paced environments, ensuring efficient workflow.
- Provided support and guidance within team settings to enhance collaboration.
Customer Service Representative
KFC
04.2021 - 04.2022
- Resolved customer complaints swiftly and professionally to maintain high satisfaction levels.
- Resolved food and service issues promptly to meet customer needs.
- Effectively communicated with drive-thru customers to streamline order processing.
- Mediated conflicts with customers and staff to maintain a harmonious environment.
- Collaborated with team members to streamline workflow during peak hours.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
Pharmacy Assistant
Dhawan Nursing Home
Samana, India
03.2020 - 03.2021
- Assisted pharmacists in preparing and dispensing medications to patients.
- Assisted customers with prescription refills and over-the-counter medication requests, providing tailored support to meet individual health needs.
- Managed medication storage areas, ensuring compliance with safety standards and enhancing accessibility.
- Maintained accurate inventory of pharmaceutical supplies and equipment.
- Welcomed customers to pharmacy counter, fostering a positive experience and encouraging repeat visits.
Education
Bachelor of Science - Pharmacy
Indo Soviet Friendship College of Pharmacy
Moga, Punjab, India05-2019
Some College (No Degree) - Health Administration
Conestoga College
Waterloo, ONSkills
- Client management
- Active listening
- Conflict resolution
- Team collaboration
- Problem solving
- Time management
- Client relationship building
- Scheduling and planning
- Electronic medical records
- Customer support
Timeline
Client Service POD Lead
Bayshore Healthcare Solutions
05.2023 - 10.2023
Client Service Coordinator
Bayshore Healthcare Solutions
03.2022 - 10.2025
Customer Service Representative
KFC
04.2021 - 04.2022
Pharmacy Assistant
Dhawan Nursing Home
03.2020 - 03.2021
Bachelor of Science - Pharmacy
Indo Soviet Friendship College of Pharmacy
Some College (No Degree) - Health Administration
Conestoga College