Amanpreet Kaur
Brampton
Summary
Dynamic customer service professional with a proven track record at Esso Gas Station, excelling in complaint resolution and sales techniques. Known for enhancing customer satisfaction through empathy and effective communication. Skilled in data entry and cross-selling, consistently achieving sales goals while fostering a welcoming environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
CSR, Sales
Esso Gas Station
01.2025 - Current
- Assisted customers with product inquiries and service requests.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales area to enhance customer experience.
- Collaborated with team members to resolve customer complaints effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Server and Cashier
Restaurant
08.2024 - 10.2025
- Provided exceptional customer service to enhance dining experience.
- Managed table assignments and coordinated with kitchen staff for timely order delivery.
- Trained new servers on restaurant policies and service standards.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Security Officer
KINGSGUARD
02.2024 - 08.2024
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and mitigate potential safety hazards.
- Responded swiftly to incidents, ensuring timely communication with law enforcement.
- Maintained detailed incident reports, documenting security breaches and resolutions.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
No Degree - Mental Health Intervention Management
Seneca College
King City, ON12-2025
No Degree - Human Resources Management
Sheridan College
Mississauga, ON12-2024
Bachelor of Arts - Social Sciences Education
Khalsa College Amritsar, India
Punjab, India07-2023
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Goal-oriented mindset
- Sales techniques mastery
- Sales closing
- Coordination
- Follow-up skills
- Complaint resolution
- Customer service
Languages
English
Punjabi
Hindi
Full Time
I am eligible and available for full time job.
Timeline
CSR, Sales
Esso Gas Station
01.2025 - Current
Server and Cashier
Restaurant
08.2024 - 10.2025
Security Officer
KINGSGUARD
02.2024 - 08.2024
No Degree - Mental Health Intervention Management
Seneca College
No Degree - Human Resources Management
Sheridan College
Bachelor of Arts - Social Sciences Education
Khalsa College Amritsar, India