Amanpreet Kaur
Ste Anne,Manitoba
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Paul's Transport Inc.
Missanabie, Ontario
06.2023 - 04.2025
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Prepared welcome packages for new hires.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Office Administrative Assistant
Advantage Communications Inc.
Charlottetown, Prince Edward Island
02.2022 - 06.2023
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Assisted in organizing events such as conferences or seminars.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Provided administrative support to multiple departments within the organization.
- Responded promptly to customer inquiries via email or phone.
Customer Service Representative
Advantage Communications Inc.
Charlottetown, Prince Edward Island
05.2020 - 02.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Diploma - Business
Canadore College of Applied Arts And Technology
North Bay, None12-2019
Bachelor of Commerce - Business And Commerce
Mata Gujri College
Fatehgarh Sahib, Punjab , India 05-2017
Skills
- Microsoft Office
- Data entry
- Customer service
- Phone etiquette
- Filing systems
- Office inventory
- Office supply management
- Expense reporting
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Email correspondence
- Customer relationship management
- Office administration
- Call management
Timeline
Receptionist
Paul's Transport Inc.
06.2023 - 04.2025
Office Administrative Assistant
Advantage Communications Inc.
02.2022 - 06.2023
Customer Service Representative
Advantage Communications Inc.
05.2020 - 02.2022
Diploma - Business
Canadore College of Applied Arts And Technology
Bachelor of Commerce - Business And Commerce
Mata Gujri College
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