Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanpreet Kaur

Cambridge

Summary

Dedicated and results-driven Customer Service Representative with over 6 years of experience providing exceptional service in fast-paced environments. Adept at addressing customer inquiries, resolving issues, and ensuring satisfaction across multiple communication channels, including phone, email, and live chat. Skilled in problem-solving, conflict resolution, and maintaining a positive customer experience.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

McDonald's Restaurant
06.2023 - Current
  • Supervise and support staff to ensure that customers receive friendly, efficient, and professional service at all times.
  • Prioritizing customer interactions by giving them the time and attention needed to provide effective solutions and a positive experience.
  • Handle customer complaints and addressing concerns in a timely and professional manner to ensure customer satisfaction.
  • Continuously assess the store environment to ensure that it aligns with customer service standards, making adjustments as necessary.
  • Assist in managing the cash register by processing sales transactions, handling cash, and ensuring that receipts and change are accurate.
  • Assist in inventory checks, ensuring products are correctly stocked, and keeping an accurate count of store merchandise, and communicating low-stock items.
  • Help create and manage work schedules, ensuring that enough staff are on hand to handle customer needs during busy periods.


Financial Services Representative

Cash Money
10.2022 - 02.2023
  • Respond to incoming customer calls regarding their financial accounts, products, or services.
  • Address customer complaints or concerns, troubleshoot issues, and provide appropriate solutions to ensure customer satisfaction.
  • Provide basic financial guidance based on the company’s products and services, helping customers make informed decisions.
  • Help customers open new accounts, close accounts, or make updates to existing accounts (e.g., address changes, name changes), making sure all clerical data is accurately updated and processed.
  • Make follow-up calls to ensure that customer issues have been resolved satisfactorily.


Shift Manager

McDonald's Restaurant
09.2018 - 09.2022
  • Handling escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Dealing customer complaints over the phone and in person and giving them best solutions.
  • Oversee team members during their shifts, ensuring they adhere to customer service protocols.
  • Provide feedback to employees on customer service skills and overall performance.
  • Training new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

Associate of Science -

Okanagan College
Kelowna, BC
05-2021

Bachelor of Science -

Multani Mal Modi College
Patiala, Punjab, India
05-2017

Skills

  • Customer service and engagement
  • Effective Communication
  • Problem-solving
  • Active listening
  • Data entry and Record keeping
  • Time Management
  • Mutlitasking

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Assistant Store Manager

McDonald's Restaurant
06.2023 - Current

Financial Services Representative

Cash Money
10.2022 - 02.2023

Shift Manager

McDonald's Restaurant
09.2018 - 09.2022

Associate of Science -

Okanagan College

Bachelor of Science -

Multani Mal Modi College

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Amanpreet Kaur