AMANPREET KAUR
Woodstock
Summary
Personable, friendly and solution-oriented Customer Service Representative with almost 6 years of experience in service and support. Customer-focused team player offering expertise in customer handling, and time management. Dedicated to customer loyalty and satisfaction. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
01.2024 - 12.2024
- Assisted customers with their day to day banking needs including cash deposits and withdrawals, cheque deposits, bill payments etc.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Contact Centre Representative
TD BANK GROUP
01.2023 - 08.2023
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Maintained strong call control and quickly worked through scripts to address problems
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Updated customer accounts, addresses and contact information within call management databases
Shift Leader
Wendy's
04.2022 - 12.2022
- Handled customer complaints, questions and inquiries
- Helped employees accomplish tasks during peak periods
- Reported employee behavioral issues, losses and customer complaints to upper-level management
- Managed daily cash intake by counting out registers and tabulating profits
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Taught staff upselling techniques to meet revenue targets
- Directed employees through daily routines
- Counted out cash drawers at end of each shift and logged profits into computer system
Store Team Member
Wendy's
10.2018 - 03.2022
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere
- Established rapport with customers to boost sales and identify trends impacting store operations
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Escorted customers to products and pointed out complementary items to boost store sales
- Stayed up to date on store promotions, payment policies and security practices
- Used Point of Sale Cash register system to ring up customer purchases, process payments and issue receipts
Education
Early Childhood Care and Education -
Canadore College of Applied Arts and Technology
Scarborough, ON01.2020
Skills
- Point of sale/Cash handling
- Reliable and trustworthy
- Inventory control
- Customer Account Management
- Working collaboratively
- Relationship building
- Training & Development
- Client engagement
- Issue and Complaint Resolution
- Customer service
- Flexible
- Organization
- Call Center Operations
- Multitasking and Prioritization
- Active listening
Timeline
Customer Service Representative
Bank of Montreal
01.2024 - 12.2024
Contact Centre Representative
TD BANK GROUP
01.2023 - 08.2023
Shift Leader
Wendy's
04.2022 - 12.2022
Store Team Member
Wendy's
10.2018 - 03.2022
Early Childhood Care and Education -
Canadore College of Applied Arts and Technology
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