Amanpreet Kaur
Ottawa,ON
Summary
Accomplished Customer Service Manager with a proven track record at Freshco, enhancing customer satisfaction and loyalty through effective problem-solving and workflow management. Excelled in training and mentoring, leveraging skills in Microsoft Office to drive team performance. Demonstrated exceptional decision-making and customer service, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Manager, Assembly Quality
Freshco
Ottawa
09.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier
Freshco
Ottawa
11.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Food Supervisor
Little Caesars
Ottawa, ON
04.2021 - 05.2023
Managing schedule
Order inventory
Take order
Customer's help
Education
Cybersecurity Computer Forensics - IT Network Security
Lambton College
Toronto, ON04.2022
Bachelors Of Computer Applications - IT Network Security
Punjabi University
Patiala,Punjab05.2019
Skills
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Decision-Making
- Cash Handling
- Effective workflow management
- Customer service focus
- Multitasking proficiency
- Strong Organization
- Decision-making capabilities
- Handling emails, fax and phone calls
- Excellent communication skills include written and verbal
- A good team leader as well as team member
Languages
English
Full Professional
Timeline
Customer Service Manager, Assembly Quality
Freshco
09.2023 - Current
Cashier
Freshco
11.2022 - 09.2023
Food Supervisor
Little Caesars
04.2021 - 05.2023
Cybersecurity Computer Forensics - IT Network Security
Lambton College
Bachelors Of Computer Applications - IT Network Security
Punjabi University