Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Amanpreet Kaur

Mississauga,Canada

Summary

Dynamic professional with a proven track record at CIBC, enhancing customer satisfaction through expert complaint handling and superior service delivery. Excelled in problem-solving and computer proficiency, significantly contributing to sales growth and customer loyalty. Demonstrated leadership in optimizing team performance and streamlining processes for efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

CIBC
03.2022 - 08.2023
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Shift Supervisor

Taco Bell Restaurant
01.2021 - 02.2022
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Team Member

Taco Bell Restaurant
03.2020 - 01.2021
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Cashier

Walmart
02.2019 - 01.2020
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

McDonald's
06.2018 - 12.2018
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Stocked, tagged and displayed merchandise as required.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Mobile Applications - Computers

Canadore College of Applied Arts And Technology
North Bay, None
09.2019

Project Management - Computer And Information Sciences

Sault College of Applied Arts And Technology
Sault Ste. Marie, None
12.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

CIBC
03.2022 - 08.2023

Shift Supervisor

Taco Bell Restaurant
01.2021 - 02.2022

Team Member

Taco Bell Restaurant
03.2020 - 01.2021

Cashier

Walmart
02.2019 - 01.2020

Cashier

McDonald's
06.2018 - 12.2018

Mobile Applications - Computers

Canadore College of Applied Arts And Technology

Project Management - Computer And Information Sciences

Sault College of Applied Arts And Technology

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Amanpreet Kaur