Amanpreet Kaur
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction, notably achieving a 95% rating at Walmart. Excelled in complaint resolution and paperwork processing, demonstrating the ability to multitask in high-pressure environments. Skilled in building empathetic client relationships and streamlining service protocols.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
03.2022 - 04.2024
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Achieved a 95% customer satisfaction rating based on 2100+ post-customer interaction surveys.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved an average of 50+ customer inquiries daily.
Customer Service Representative (Entry Level)
Red Arrow
04.2021 - 02.2022
- Analyzing the claims information for providers with improperly processed claims or missing payments.
- Staying up-to-date about new and changing routes and prices.
- Effectively managing the written inventory (including opening, closing, and updating cases).
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Graduate Certificate - Computer Aided Design And Drafting
Herzing College
Montreal07.2021
Diploma - Animation
MAAC
Indore, India11.2018
Skills
- Paperwork Processing
- Consultative Sales
- Information Security
- Call Management
- Complaint resolution
- Ability to multitask in different environment
- Clam under pressure
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Software
Microsoft Word
Microsoft Access
Excel
AutoCad
HTML
Timeline
Customer Service Representative
Walmart
03.2022 - 04.2024
Customer Service Representative (Entry Level)
Red Arrow
04.2021 - 02.2022
Graduate Certificate - Computer Aided Design And Drafting
Herzing College
Diploma - Animation
MAAC
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