As a Customer Service Representative at Reliance Store, I excelled in managing high-stress situations, demonstrating exceptional problem-solving and active listening skills. My ability to resolve customer complaints with empathy significantly enhanced loyalty, achieving satisfactory outcomes for both the company and its clients. My approach not only resolved disputes efficiently but also fostered repeat business.
Work History
Teacher
Saint Soldier International School
Mohali, Punjab
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Customer Service Representative
Reliance Store
Mohali, Punjab
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education Diploma
Capilano University
North Vancouver, BC
Bachelor Of Science -
Panjab University
Chandigarh
2021
Bachelor Of Education -
Punjabi University
Patiala
2023
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Languages
English
Professional Working
Availability
Monday: Full day available
Tuesday: 8.30-12pm not available
Wednesday: Full day available
Thursday: 4.30pm to 9pm not available
Friday: Not available
Saturday: 8am to 4pm not available
Sunday: Full day available
Timeline
Teacher
Saint Soldier International School
Customer Service Representative
Reliance Store
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education Diploma