Summary
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Amanpreet Kaur

Vancouver,BC

Summary

As a Customer Service Representative at Reliance Store, I excelled in managing high-stress situations, demonstrating exceptional problem-solving and active listening skills. My ability to resolve customer complaints with empathy significantly enhanced loyalty, achieving satisfactory outcomes for both the company and its clients. My approach not only resolved disputes efficiently but also fostered repeat business.

Work History

Teacher

Saint Soldier International School
Mohali, Punjab
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Customer Service Representative

Reliance Store
Mohali, Punjab
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education Diploma

Capilano University
North Vancouver, BC

Bachelor Of Science -

Panjab University
Chandigarh
2021

Bachelor Of Education -

Punjabi University
Patiala
2023

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Languages

English
Professional Working

Availability

Monday: Full day available

Tuesday: 8.30-12pm not available

Wednesday: Full day available

Thursday: 4.30pm to 9pm not available

Friday: Not available

Saturday: 8am to 4pm not available

Sunday: Full day available

Timeline

Teacher

Saint Soldier International School

Customer Service Representative

Reliance Store

Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education Diploma

Capilano University

Bachelor Of Science -

Panjab University

Bachelor Of Education -

Punjabi University
Amanpreet Kaur