AMANPREET KAUR
BRAMPTON,ON
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Support Team Lead
AVIATION AND AIRPORT SERVICES
04.2023 - Current
- Assists passengers with their baggage
- Help passengers navigate the
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Collaborated with cross-functional teams to address customer needs and improve overall experience.
- Implemented effective escalation procedures to promptly address urgent or complex customer concerns.
- Developed strong relationships with key clients, ensuring their ongoing loyalty and trust in the company''s services.
- Managed a team of customer support representatives, ensuring consistent quality in service delivery.
Front Desk Medical Receptionist
FATHER TOBIN DENTISTRY
02.2023 - 03.2023
- Greet people as they come into the office
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Perform administrative tasks (answer the phone, take messages, contact clients, file records, basic accounting, and more).
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Increased overall productivity by efficiently managing schedules and appointments for multiple executives.
Hostess Manager
COMPASS GROUP CANADA
04.2022 - 02.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Head Concierge
ARMOUR SECURITY AND PROTECTION SERVICES
03.2020 - 02.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Enhanced guest experience by promptly addressing inquiries and providing personalized recommendations.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests.
Cashier
THE TASTE OF INDIA
11.2019 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes.
Education
POST DEGREE DIPLOMA - Supply Chain Management
Canadian College
Vancouver, BC12.2021
POST DEGREE DIPLOMA - Business Management
Canadian College
Vancouver, BC12.2020
Bachelor of Science - Computer Science
DEV SMAAJ COLLEGE
PUNJAB, INDIA07.2019
Skills
- Customer Preferences
- Guest Satisfaction
- Billing and Payment Processing
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Process Monitoring
- Client Relationship Building
- Schedule Management
Purplepassholder
True
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Support Team Lead
AVIATION AND AIRPORT SERVICES
04.2023 - Current
Front Desk Medical Receptionist
FATHER TOBIN DENTISTRY
02.2023 - 03.2023
Hostess Manager
COMPASS GROUP CANADA
04.2022 - 02.2023
Head Concierge
ARMOUR SECURITY AND PROTECTION SERVICES
03.2020 - 02.2022
Cashier
THE TASTE OF INDIA
11.2019 - 01.2020
POST DEGREE DIPLOMA - Supply Chain Management
Canadian College
POST DEGREE DIPLOMA - Business Management
Canadian College
Bachelor of Science - Computer Science
DEV SMAAJ COLLEGE
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