Amanpreet Kaur
Winnipeg,MB
Summary
Adept at elevating customer experiences, I leveraged my problem-solving abilities and active listening skills at McDonald's to resolve complaints, boosting customer loyalty. As a Team Leader at Tim Hortons, I enhanced team productivity and quality through effective supervision and feedback. My tenure as a Night Security Guard at SRG Security Resource Group showcases my commitment to safety and critical thinking.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's
Winnipeg, MB
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
Tim Hortons
Winnipeg, MB
01.2023 - 10.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Night Security Guard
SRG Security Resource Group
Toronto, ON
02.2021 - 11.2022
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
Education
Diploma - Computer Programming
Lambton College of Applied Arts And Technology
Toronto04.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
McDonald's
02.2023 - Current
Team Leader
Tim Hortons
01.2023 - 10.2023
Night Security Guard
SRG Security Resource Group
02.2021 - 11.2022
Diploma - Computer Programming
Lambton College of Applied Arts And Technology