Proficient at identifying optimal teaching points, developing lesson plans and aligning instruction with current learning goals. Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Learning Facilitator
Lululemon Athletica - TOR DC
09.2023 - Current
Organized, Scheduled, and facilitated engaging onboarding and functional learning experiences for the new hire associates.
Enhanced learner engagement by incorporating interactive activities and real-world examples from the floor during the instructor-led training.
Applied the adult learning theory principles during the sessions by answering the why and instilling accountability in the associates.
Designed stimulating classroom environments that fostered curiosity, creativity, and critical thinking among students.
Promoted a positive classroom culture rooted in mutual respect, open communication, and active participation from all learners.
Onboarded 781 new associates with an average of 93% on the assessment score during the peak season.
Section Leader
Lululemon Athletica - TOR DC
02.2023 - 09.2023
Enhanced team productivity by accomplishing the daily engineered metrics (99% SLA).
Improved overall team performance with regular coaching, feedback, and mentoring sessions.
Coordinated efforts across departments to optimize efficiency and achieve Service level agreement (SLA).
Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
Reported disruptions of workflow to team lead and submit the service now tickets.
Front Desk Administrative Assistant
Talent Employment
02.2022 - 03.2023
Managed incoming phone calls, directing them appropriately to provide the client with employment services.
Improved communication between recruiters through timely and accurate message delivery.
Organized filing systems by creating and managing both digital and hard copy filing systems for all invoices and bills.
Supported staff members with various administrative tasks to improve overall workflow by keeping annual records in excel.
Edited and audited employee time cards as per the shift timing within timekeeping system.
Teacher's Assistant
Brock University
St. Catharines, ON
2020.09 - 2022.03
Undergraduate University level TA, in the department of Psychology. Handled the seminar for Psychology 101 and Human Memory (PSYC 3P20).
Planned and ran successful 1 hour seminars for first year & second year Psychology major students.
Led discussion sections and graded assignments to report individual progress to the professor.
Taking attendance and monitoring participation to make up the final grade in the course (seminar contributes 30% - 40% of final course grade).
Facilitated virtual seminar lessons by teaching the use of student portal (SAKAI) in the initial seminars.
Mentored and tutored individual students needing additional help by holding office hours.
Education
Bachelor of Arts - Psychology
Brock University
St. Catharines, ON
06.2022
Skills
Group Facilitation
Classroom Management
Administrative Staff Coordination
Technical Troubleshooting
Presentation Skills
Workshop Coordination
Effective Communication
Emotional Intelligence
Digital Literacy
Feedback Delivery
Learning Styles
Educational Technology
Certification
LinkedIn Courses
Become a Teacher
Excel Essential Training (Microsoft 365)
Brain-Based E-learning Design
Using Neuroscience for more effective L&D (Learning and Development)
Improving your Judgement for Better Decision-Making
Timeline
Learning Facilitator
Lululemon Athletica - TOR DC
09.2023 - Current
Section Leader
Lululemon Athletica - TOR DC
02.2023 - 09.2023
Front Desk Administrative Assistant
Talent Employment
02.2022 - 03.2023
Teacher's Assistant
Brock University
2020.09 - 2022.03
Bachelor of Arts - Psychology
Brock University
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