Amanpreet Dhillon
Summary
Dynamic and results-driven professional with extensive experience as a Customer Service Supervisor at Winners TJX. Proven expertise in behavior management and lesson planning, enhancing team productivity and customer satisfaction. Adept at developing training programs and fostering a collaborative environment, leading to improved service quality and employee engagement.
Overview
11
11
years of professional experience
Work History
Assistant Teacher
Renert School
09.2017 - Current
- Supervised customer service team, ensuring high-quality support and satisfaction levels.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Resolved complex customer inquiries, enhancing overall service efficiency and effectiveness.
- Monitored performance metrics, identifying areas for improvement and implementing solutions.
- Developed schedules to optimize workforce allocation during peak hours.
- Fostered a positive team environment through regular feedback and recognition initiatives.
- Collaborated with management to streamline operational processes for improved service delivery.
- Conducted staff evaluations, providing constructive feedback to enhance individual performance.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Service Supervisor
Winners TJX
08.2014 - 09.2017
- Supervised customer service team, ensuring high-quality support and satisfaction levels.
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Resolved complex customer inquiries, enhancing overall service efficiency and effectiveness.
- Monitored performance metrics, identifying areas for improvement and implementing solutions.
- Developed schedules to optimize workforce allocation during peak hours.
- Fostered a positive team environment through regular feedback and recognition initiatives.
- Collaborated with management to streamline operational processes for improved service delivery.
- Conducted staff evaluations, providing constructive feedback to enhance individual performance.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Masters In Sociology - Arts
Guru Nanak Dev University
India 03.1996
Skills
- Behavior management
- Oral communication
- Lesson planning
- Small group instruction
- Behavior modification
- Learning support
Languages
English
Native or Bilingual
Timeline
Assistant Teacher
Renert School
09.2017 - Current
Customer Service Supervisor
Winners TJX
08.2014 - 09.2017
Masters In Sociology - Arts
Guru Nanak Dev University
Similar Profiles
Shannon BowlesShannon Bowles
CRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary SchoolCRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary School
NEHA GUPTANEHA GUPTA
Teacher at Bal Bharati Public School, Delhi World School, Salvation Tree SchoolTeacher at Bal Bharati Public School, Delhi World School, Salvation Tree School
Kendra PurtellKendra Purtell
Certificated Substitute Teacher at Bakersfield City School District, Fruitvale School District, Grow Public Schools, Kern County Superintendent of Schools, Rio Bravo-Greeley School District, Lakeside School DistrictCertificated Substitute Teacher at Bakersfield City School District, Fruitvale School District, Grow Public Schools, Kern County Superintendent of Schools, Rio Bravo-Greeley School District, Lakeside School District
Suzie NwachukwuSuzie Nwachukwu
Assistant Teacher at MontessoriAssistant Teacher at Montessori
Orva JamshaidOrva Jamshaid
Assistant Teacher at Kensington SchoolAssistant Teacher at Kensington School