Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amanpreet Bhamra

Toronto,ON

Summary

Accomplished Restaurant Supervisor with a proven track record at The Boulevard Club, enhancing guest experiences and resolving complaints to significantly improve satisfaction levels. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in fostering hospitality excellence, with a notable contribution to Canoe Restaurant's elevated dining experience. Known for reliability, resilience, courageous, determinant and fostering positive work environment.


Overview

7
7
years of professional experience
1
1
Certificate

Work History

Restaurant Supervisor

The Boulevard Club
05.2023 - Current
  • Provide guest services, enhance experiences and managed complaints professionally, resolving issues to enhance overall satisfaction levels of the members of our multi-sport recreation and social club of Toronto.
  • Improved customer satisfaction by ensuring consistent quality of food, service and standards.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.

Restaurant Server

Canoe Restaurant
09.2022 - 08.2023
  • Performed at Canada's 8th best restaurant as nominated for Michelin Star 2022 offering Canadian Contemporary Cuisine with elevated Wine offerings in an unique Tasting experience for the guests.
  • Served guests with fine international hospitality standards and service.
  • Cultivated warm relationships and contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.


Restaurant Hostess

Royal Meats Barbecue
09.2021 - 12.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Guest Relations Intern

Taj Hotels
05.2018 - 07.2018
  • Conducted facility tours for prospective clients, highlighting amenities and services offered.
  • Streamlined check-in process for improved efficiency and reduced wait times for guests.
  • Resolved guest issues in a timely manner, fostering positive relationships and repeat business.


Education

Post Graduation - Wines & Beverage Business Management

George Brown College
Toronto, ON
08-2023

Post Graduation - Hospitality & Tourism Operations Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
08-2022

Bachelor of Vocational Studies - Tourism & Hospitality Management

University of Mumbai
Mumbai, India
04-2020

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Guest relations
  • Staff supervision
  • Quality assurance

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Spanish
Elementary

Certification

  • Wines & Spirit Education Trust (WSET) Certified in Level 3 with Merit, 2023

Timeline

Restaurant Supervisor

The Boulevard Club
05.2023 - Current

Restaurant Server

Canoe Restaurant
09.2022 - 08.2023

Restaurant Hostess

Royal Meats Barbecue
09.2021 - 12.2022

Guest Relations Intern

Taj Hotels
05.2018 - 07.2018

Post Graduation - Wines & Beverage Business Management

George Brown College

Post Graduation - Hospitality & Tourism Operations Management

Humber Institute of Technology And Advanced Learning

Bachelor of Vocational Studies - Tourism & Hospitality Management

University of Mumbai

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Amanpreet Bhamra