Amanpreet Amanpreet
Health Care Admin
Brampton
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over one year. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Medical Administrative Assistant
Mississauga Urgent Care Clinic
10.2022 - 10.2023
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Assisted with coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Optimized workflows within office by implementing process improvements based on observation and analysis of existing systems.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Answered phone calls and messages for 20 physicians, scheduling appointments, and handling patient inquiries
Healthcare Assistant
Para Med Home Health Care
01.2023 - 07.2023
- Recorded vital signs and compiled health histories by asking questions and noting current medications
- Greeted patients upon arrival and assisted with sign-in process
- Booked appointment for doctors
- Answering the patient calls
- Served meals and assisted with self-feeding or directly fed individuals.
Customer Sales Assistant
Honda Canada MFG
10.2022 - 01.2023
- Explained phases of billing, products, and services offered
- Promoted sales of newly launched cars with both inbound and outbound calls
- Leveraged diplomatic and tactful communication to defuse dissatisfaction and quickly resolved complaints with actionable solutions
- Minimized complaints through effective management of customer expectations.
Administrative Receptionist
OHRI Hospital
07.2021 - 08.2022
- Directed numerous calls per day to appropriate recipients using multi-line system
- Treated visitors with friendly, approachable attitude
- Maintained well-organized physical and digital records.
Education
Diploma - OFFICE ADMINISTRATION-HEALTH SERVICES -
MOHAWK COLLEGE
Mississauga, Ontario 09.2022 - 05.2024
Skills
Multi-Line Phone Systems
undefinedCertification
"Administrative Professional Foundations" by Aimee Reese, CPLC, PACE
Volunteer Experience
Student Ambassador I Guard.me
1. Organize the weekly or bi-weekly information booths
2. Make connections with student groups, student associations, etc. and provide support during orientation
3. Educate students and answer their questions about guard.me and keep.meSAFE services
4. Participate in campus-wide events to promote keep. meSAFE and guard.me
5. Provide support spreading general mental health awareness.
Timeline
BLS for healthcare providers certification
03-2024
Privacy and security training for health care providers using the provincial EHR
03-2024
"Working with Computers and Devices" by Garrick Chow
02-2024
Criminal record check - verified by certn.by
02-2024
Health system management certificate
02-2024
"Administrative Professional Foundations" by Aimee Reese, CPLC, PACE
01-2024
First Aid and CPR certificate
01-2024
Typing speed certificate
10-2023
Healthcare Assistant
Para Med Home Health Care
01.2023 - 07.2023
Medical Administrative Assistant
Mississauga Urgent Care Clinic
10.2022 - 10.2023
Customer Sales Assistant
Honda Canada MFG
10.2022 - 01.2023
Diploma - OFFICE ADMINISTRATION-HEALTH SERVICES -
MOHAWK COLLEGE
09.2022 - 05.2024
Administrative Receptionist
OHRI Hospital
07.2021 - 08.2022
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