Aman Kumar Bedi
Technology Asset Owner Delegate / SME / Senior IT Analyst IV
3992 MARACAIBO CT, WINDSOR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
TAO Delegate / SME / Sr. IT Analyst
TD Bank
1 2023 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Supported event planning efforts, securing venues and coordinating logistics for successful gatherings.
- Increased networking opportunities with targeted outreach to potential partners and stakeholders.
- Maintained detailed records of proceedings, ensuring transparency and clear documentation of decisions made during meetings.
Senior Support Engineer 3
Atlassian LLP
10.2019 - 02.2023
- In partnership with high end customer, evaluate and perform end-to-end analysis of business risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks.
- Work with developers to priorities fixes for long pending product bugs.
- Create migration strategies for customer's on-prem products and help them to define process to successfully migrate to Atlassian's cloud SaaS.
- Creating roadmaps for upcoming product releases and blitz testing and provide sign off to developers.
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
Sr Associate (Assistant Vice President)
J.P. Morgan Services
02.2015 - 10.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to infra and other teams.
- Delivered services to customer locations within specific timeframes.
- Worked on automations using Selenium and UFT.
- Perform lead operational face to internal partners / stakeholders in dealing with escalated issues.
- Proactively manage team in executing with skill and urgency agreed invoice production and delivery timelines, communicating action plans to internal/external stakeholders, and implementing sustainable solutions to avoid repeat and unnecessary escalations
- Monitor and report key operational performance indicators and key risks to management, on weekly and monthly basis, focusing on identifying process improvements and consistency across global teams.
- Analyze errors and control breakdowns, determine root causes and trends; oversee implementation of remedial actions.
Consultant
Polaris Financial Technology
08.2012 - 12.2014
Tech Lead
Cognizant Technology Solutions
08.2011 - 08.2012
Lead Analyst
iGATE Patni
06.2008 - 08.2011
Technical Support Engineer
HCL Technologies
02.2007 - 06.2008
Education
Bachelor of Science - Information Technology
Kuvempu University
Karnataka 01.2003 - 11.2006
Masters of Computer Application -
IEC University
07.2015 - 08.2018
Skills
People Management & Leadership
DB – Sybase / Oracle / SQL Server / Postgres
Middleware tools / Technologies – Infromatica
Language - Java
Scripting - Shell Scripting
Scheduling tools – Autosys, Cron, Control-M
Web Server – Apace, Tomcat
Content Management Tools – Confluence, Sharepoint
Testing / Automating tools : Selenium, UFT and QTP
Cloud : GAIA PCF (Pivotal cloud foundry), AWS (SaaS)
Version control – BitBucket, GITExtention
Deployment tool – Jenkins, AIM
Build Tool – Maven
Production Support
Application Support
Product Support
CRM Tools - ITSM, JIRA, HP Service Manager
OS - RHCE 50 / SOLARIS / Windows
Certification
Advance Diploma in Information Technology
Accomplishments
- Winner of ShipIT54 at Atlassian Hackethon
- Received multiple KUDOs from Developers and team members - Apr 2020, Jul 2020, Oct 2020, Jan 2021, Feb 2021, Mar 2021, May 2021, Jun 2021
- Received Spot Award from Development Management for Blitz testing for reporting bugs with Jira Cloud Migration Assistant Dec 2020
- Awarded "Champion of quarter" in year 2016 in JP Morgan for automating SOD checks for all 3 regions saving a manual daily work of 4 hours.
- Team member of “Dream Team “ award in Patni. Jan 2011
- Awarded by the Center Head and Training Head of HCL Technologies Ltd. For "Best Performance in Training" May 2007
- Won "Certificate of Excellence 1st prize" Awarded by the C.E.O. Of NIIT June 2004
- Won "Certificate of Excellence 1st prize" Awarded by the Center Head of NIIT. April 2004
Timeline
Senior Support Engineer 3
Atlassian LLP
10.2019 - 02.2023
Masters of Computer Application -
IEC University
07.2015 - 08.2018
Sr Associate (Assistant Vice President)
J.P. Morgan Services
02.2015 - 10.2019
Consultant
Polaris Financial Technology
08.2012 - 12.2014
Tech Lead
Cognizant Technology Solutions
08.2011 - 08.2012
Lead Analyst
iGATE Patni
06.2008 - 08.2011
Technical Support Engineer
HCL Technologies
02.2007 - 06.2008
Bachelor of Science - Information Technology
Kuvempu University
01.2003 - 11.2006
TAO Delegate / SME / Sr. IT Analyst
TD Bank
1 2023 - Current
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