Amanjyot Singh
ORANGEVILLE,Ontario
Summary
Dynamic and results-oriented professional with a diverse background spanning from farm work to business analysis. Excelled at Adecco Staffing by enhancing invoice collection processes and customer satisfaction. Skilled in Microsoft Excel and adept at customer support, consistently driving improvements and efficiency. Proven ability to manage multiple tasks, demonstrating strong analytical and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Farm Worker
Personal Business
India
10.2022 - 05.2024
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Removed rocks and prepared soil for planting.
- Utilized trucks or carts to move equipment, poultry and livestock from one location to another.
Accounts Receivable Analyst
Adecco Staffing
Toronto, ON
03.2012 - 10.2022
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Warehouse Associate
Christie Lights
Etobicoke, ON
06.2017 - 10.2017
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Business Analyst
Home Hospice Association
Toronto, ON
09.2016 - 01.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Sales and Marketing Intern
Mahindra & Mahindra
India
06.2013 - 07.2013
- Demonstrated willingness and interest in learning new tasks and skills.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
Customer Service Representative
Walt Disney World Resort
Orlando
05.2011 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Sheraton Hotel & Resorts
India
06.2009 - 10.2009
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
MBA - Business Management
Humber College
Toronto, ON04.2018
MBA - Business Administration
Rayat And Bahra Institute of Management
India06.2014
Bachelor of Science - Hospitality And Tourism Management
Chitkara University
India06.2011
Skills
- Harvesting
- Truck loading
- Crops harvesting
- Fertilizer Application
- Microsoft Excel
- Accounts Receivable Software
- Invoice Processing
- Payment Negotiations
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Shipping and receiving
- Customer Service
- Customer Support
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Farm Worker
Personal Business
10.2022 - 05.2024
Warehouse Associate
Christie Lights
06.2017 - 10.2017
Business Analyst
Home Hospice Association
09.2016 - 01.2017
Sales and Marketing Intern
Mahindra & Mahindra
06.2013 - 07.2013
Accounts Receivable Analyst
Adecco Staffing
03.2012 - 10.2022
Customer Service Representative
Walt Disney World Resort
05.2011 - 02.2012
Customer Service Representative
Sheraton Hotel & Resorts
06.2009 - 10.2009
MBA - Business Management
Humber College
MBA - Business Administration
Rayat And Bahra Institute of Management
Bachelor of Science - Hospitality And Tourism Management
Chitkara University