Aman Rai
Brampton
Summary
Dynamic customer service professional with proven expertise at Bridge Wireless Solutions, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint resolution and data entry, I thrive in high-pressure environments, consistently delivering satisfactory outcomes while maintaining professionalism and a positive client experience. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bridge Wireless Solutions
04.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.-
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist Administrator
Erie Meats
04.2020 - 07.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
Education
Educational Technology And Instructional Design - Education
Lambton College of Applied Arts And Technology
Sarnia, None04-2020
Bachelor of Science - Science
Panjab University
Chandigarh04-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint resolution
- Complaint handling
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Bridge Wireless Solutions
04.2023 - 02.2025
Receptionist Administrator
Erie Meats
04.2020 - 07.2021
Educational Technology And Instructional Design - Education
Lambton College of Applied Arts And Technology
Bachelor of Science - Science
Panjab University
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