Amanjot Kaur
Brampton,Canada
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tim Hortons
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Dispatcher
Toppers Trucking Inc.
01.2023 - 01.2024
- Border crossing process (PAPS, ACE and PARS, ACI) Have experience with Load links and booking loads
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts
- Processed invoices and payments for dispatched orders to provide proof of transaction
- Coordinated schedules for optimal coverage of daily workload
Team Member
Tim Hortons
05.2021 - 12.2022
- Provided customers with information on products and services
- Took orders from the customers, helped them to join reward programs, and prepared food for them, satisfying their needs
- Responded to questions about store policies and addressed customer requests
- Maintained food safety and cleanliness standards throughout the shift
- Assisted with inventory counts and stocking of merchandise
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development
Customer Service Associate
Walmart
03.2020 - 02.2021
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services, and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
- Informed customers about special promotions and provided detailed information for various products
Education
INTERNATIONAL BUSINESS MANAGEMENT -
ST. CLAIR COLLEGE
08.2021
Skills
- Professionalism
- Multi-tasking
- Flexibility
- Teamwork
- Independence
- Analytical Thinking
- Enthusiastic Learner
- Time Management
- Notating Accounts
- Customer Service
- Problem-solving
- Active Listening
- Coordination
- Data Entry
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
- Dispatch Training Certificate
- Security License
- G2 Class license
Timeline
Customer Service Representative
Tim Hortons
06.2024 - Current
Dispatcher
Toppers Trucking Inc.
01.2023 - 01.2024
Team Member
Tim Hortons
05.2021 - 12.2022
Customer Service Associate
Walmart
03.2020 - 02.2021
INTERNATIONAL BUSINESS MANAGEMENT -
ST. CLAIR COLLEGE
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