Amanjot Kaur
Squamish,BC
Summary
Proactive and detail-oriented professional with a proven track record at Executive Suites Hotel & Resort, enhancing operational efficiency and financial accuracy. Excelled in administrative support, showcasing exceptional bookkeeping and interpersonal skills. Achieved significant improvements in data management and customer satisfaction, leveraging expertise in Microsoft Office and collaborative teamwork.
Overview
2
2
years of professional experience
Work History
General Clerk Cashier
Save On Foods
06.2023 - Current
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
Night Auditor
Executive Suites Hotel & Resort
01.2024 - 05.2024
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Crew Team Member
Tim Hortons
10.2022 - 04.2023
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Took orders, prepared meals, and collected payments.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Backed up servers by setting up trays and completing some food deliveries.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Education
Business Diploma - Business
Canadian College
Vancouver, BC08.2024
Skills
- Microsoft Office
- Filing systems
- Confidentiality handling
- Document Scanning
- Invoice Processing
- Policy Enforcement
- File Organization
- Mail Sorting
- Contract Administration
- Presentation Preparation
- Typing Speed
- Spreadsheet Management
- Report Preparation
- Cash Management
- Document Management
- File Maintenance
- Record preparation
- Administrative Support
- Bookkeeping
Languages
English
Full Professional
Timeline
Night Auditor
Executive Suites Hotel & Resort
01.2024 - 05.2024
General Clerk Cashier
Save On Foods
06.2023 - Current
Crew Team Member
Tim Hortons
10.2022 - 04.2023
Business Diploma - Business
Canadian College
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