AMANJOT KAUR
Surrey,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Creative daycare worker with several years of hands-on experience supervising children in safe, educational learning environment. Communicative and punctual individual versed in organizing fun activities, preparing nutritious meals and developing routines and schedules. Compassionate team player commended for excellent patience and strong sense of responsibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook
Surjit Singh
Surrey, BC
10.2021 - Current
- Always maintained clean and organized work areas to bring safety and quality to food preparation process
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Communicated closely with servers to fully understand special orders for customers
- Prepared and served various food items in fast-paced busy environment.
Customer Service Representative
Sukhjeet Singh
Moga, Punjab
06.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Family Babysitter
Karamjeet Kaur
, India
12.2020 - 06.2021
- Kept track of daily activities of the children including meals eaten, naps taken.
- Changed diapers as needed.
- Read books to the kids before bedtime or during quiet time.
- Responded appropriately to behavior issues that arose between siblings or other family members.
- Enforced rules set by the parents regarding television time, toys, snacks.
- Assisted children in developing good hygiene habits such as brushing teeth and washing hands.
- Encouraged positive social interactions among the children through play dates or group outings.
- Took children out on walks or to playgrounds to encourage physical activity.
- Organized activities such as arts and crafts, games, outdoor play, music, and reading stories.
- Provided a safe, nurturing environment for the children while parents were away.
- Observed children during snack time to prevent choking.
- Organized creative activities to develop children's physical, emotional and social growth.
Education
Early Childhood Education Assistant -
Western Community College
Surrey, BC04-2023
Associate of Arts: General Studies -
Kwantlen Polytechnic University - Surrey, BC
High School Diploma -
J.S.K. Senior Secondary Public School - Punjab, India
Skills
- Food Handling
- Cooking
- Customer Service
- Information Security
- Complaint Resolution
- Paperwork Processing
- Problem-Solving Abilities
- Activity Planning
- Positive Reinforcement
- First aid certificate
- CPR training
- Child psychology knowledge
- Infant, toddler, and preschool curriculum expert
Certification
- Basic Security Training License
- Food Safe Level 1 Certificate
- First Aid Level 1 Certificate
- Early Childhood Educator Assistant Certificate (ECEA)
- Responsible Adult course Completion (RAC)
- Serve it Right Certification
Languages
- Punjabi, Native or Bilingual
- English, Native or Bilingual
- Hindi, Native or Bilingual
Timeline
Cook
Surjit Singh
10.2021 - Current
Customer Service Representative
Sukhjeet Singh
06.2021 - 08.2021
Family Babysitter
Karamjeet Kaur
12.2020 - 06.2021
Early Childhood Education Assistant -
Western Community College
Associate of Arts: General Studies -
Kwantlen Polytechnic University - Surrey, BC
High School Diploma -
J.S.K. Senior Secondary Public School - Punjab, India
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