LAKHANPAL SINGH
Halifax,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Security Officer
GardaWorld
Halifax, CA
06.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Maintained accurate logs of all security related activities.
Assistant Department Manager
Sobeys
Halifax, NS
11.2022 - 09.2023
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
Meat Cutter
Sobeys
Halifax, NS
10.2021 - 11.2022
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Referenced approved recipes and production standards to achieve ideal serving temperatures and standard portion control.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Followed emergency procedures in event of workplace accidents.
- Cut, wrapped, weighed and labeled orders for customers.
- Answered customer questions about specific products and cut meats to specifications.
Customer Service Representative/Customer Service Cashier
Sobeys
Halifax, NS
12.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Assess and monitor working conditions and report issues
- Resolved customer complaints in a professional manner.
Education
POST GRADUATION DIPLOMA - Political Science
Cape Breton University
Sydney, NS05.2021
Skills
- Sanitary standards
- Employee training
- Cost and budget analysis
- First Aid/CPR
- Customer Support
- Quality Assurance
- Shipping and receiving understanding
- Local Traffic Laws
- Defensive Driving
- Clean Driving Record
Timeline
Security Officer
GardaWorld
06.2023 - Current
Assistant Department Manager
Sobeys
11.2022 - 09.2023
Meat Cutter
Sobeys
10.2021 - 11.2022
Customer Service Representative/Customer Service Cashier
Sobeys
12.2020 - 10.2021
POST GRADUATION DIPLOMA - Political Science
Cape Breton University
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